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Customer Service Team Member

Location:
Dundee, OR, 97115
Posted:
July 28, 2023

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Resume:

Edmund R Knowles

*** ** ***** **

Dundee, OR ****5

503-***-****

adykvv@r.postjobfree.com

Highly motivated and innovative account manager seeking a new position as a team-player. Well-skilled and educated in account management and a good communicator with both clients and prospects. Strong effective reasoning skills from many years as both a business owner and an Insurance agent/Customer service representative. Seeking a position with a firm to become a team member and to help facilitate and develop new accounts, and to provide needed public understanding of Products or services. I possess established sales skills and the ability to work with clients as well as fellow team members. My public speaking skills have allowed me to enjoy helping others become clear in their understanding of their health care policies. Having been an educator and supervisor, I enjoy fostering others to reach both individual goals and those of the company. Professional experience:

Knowles Services; 2015 to present

Process Server/Courier

• Locate subjects to serve summons & subpoenas, restraining orders, writs

• Talk to neighbors and document information given

• Take photos of the areas where subjects are found

• Deliver legal notices to file with the courts to business

• File legal notices at the various county court houses in Oregon & SW WA

• Drive 50 - 120 miles a day to locate addresses and subjects Process Server 2010-2014

ABC Legal Services, Inc.

Portland, Oregon

• Locate subjects to serve summons & subpoenas

• Talk to neighbors and document information gathered

• To take photos of the areas where subjects are found

• Deliver legal notices to file with the courts for business

• File legal notices at the various county court houses in Oregon & So. West WA

• Drive anywhere from 50 to 120 miles a day

Independent Life & Health Sales Agent 2007-2010

Innovative Insurance Planners

Portland, Oregon

• Life Insurance

• Health Plans both individual and group

• Long term care & Home Health care

• Medicare & Medicare Advantage

• Annuities’

Senior Medicare Sales Representative 2003-2007

Bankers Life and Casualty Company

Eugene, Oregon

• Medicare Supplements

• Long Term Care

• Home Health Care

• Life Insurance

• Annuities

Restaurant & Bar Owner 1999-2002

Kam & Knowles, Inc., d.b.a. 99 SouthSide Tavern & BarBQ Eugene, Oregon

• Managed 10-15 employees

• Performed staff evaluations

• Did interviews of job seekers and maintained a pool of qualified applicants

• Managed inventory

• Worked with vendors food, beverage and OLCC

• Maintained relationships with city government and Dept. of Public Safety

• Managed payroll and maintained daily time sheets of employees

• Analysis of daily receipts and shift receipts to make daily cash deposits

• Maintained equipment and scheduled inspections for insurance and safety compliance

• Managed maintenance and weekly cleaning staff

• Managed Oregon Lottery revenue

• Made sure employees maintained their food handlers and server permits

• Worked with marketing companies for media strategies and ad campaigns ADDITIONAL WORK EXPERIENCE:

Tennis Coach

University of Oregon, 1996-1998

Eugene, Oregon

• Worked with students on the fundamentals of the game tennis

• Taught tennis skills level l, II,& III classes up to 3O students per class two classes MWF one class T-Th

• Used a variety of exercises and the ball machine to improve students' skill levels

• Taught advanced strategies for both singles and doubles Warehouse Clerk & Delivery Driver. 1991-1993

Bearings Inc

Eugene, Oregon

• Shipping and Receiving warehouse

• Helped both inside and outside customers

• Maintained inventory for over the counter sales and commercial accounts

• Responsible for delivery of product to local area businesses Sales Representative 1989-1991

Beacon Electric and Lighting,

Eugene, Oregon

• Worked with customers to do upgrades and retrofits

• Helped customers with local utilities energy saving programs

• Developed working relationships with in-house accounts and brought new accounts to company

• Developed bids both electrical and lighting for clients' companies

• Provided lighting maintenance for area business

Shipping and Receiving Manager 1984-1989

Quantum Dist, Inc

Eugene, Oregon

• Assisted the company president in preparation, design, and ordering of product

• Worked with printers and graphic designers on sales materials, brochures, and handouts

• Scheduled production and shipments of raw materials for company products

• Supervised 2-5 people to do all receiving and shipping of products

• Worked with all major freight companies

EDUCATION AND TRAINING

B.S. School of Journalism, in both Advertising and Electronic Media Production, University of Oregon, Eugene, OR 1998 San Francisco State University studied Interpersonal Relationships, San Francisco, CA 1984 Oregon Insurance License 2003, Life & Health

Areas of Experience & Academic Preparation:

University of Oregon 1998 Ad Team member, Electronic Media Production Manager Media Buying Client Relations Agency Account Management Video Production Photography Television Field Production Studio Production Audio Production Event Coordination Copy Writing Product Demand Forecasting Target Marketing Strategies Internet Advertising Strategies Internship with Fisher communications KEZI TV as Commercial production grip. Interests: Golf, Tennis, Softball, Photography, Fishing, Sailing and Skiing.



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