Customer Service Call Center

HEATHER STEEL

**************@*****.***

Fort Wayne IN

SKILLS

Listens carefully

Motivates others

Team player

Computer literate

Leadership

Punctual

Trustworthy

Detail orientated

Dependable

Dedicated

Responsible

Self-Starter

EXPERIENCE

Aramark Madison IN

Head Server January 2023 – Present

Load carts for lunch and dinner for the East and West Campus.

Serve incarcerated individuals their lunch and dinner.

Prep weekly special diet trays for individuals

Deep clean areas after serving for next crews for morning shift.

CHS Lutheran Health Network Fort Wayne IN

Emergency Room Register October 2021 – January 2023

Pre-register patient for their emergency care.

Process EMT Ambulance Billing.

Take patients co-payments and update their insurance information.

Use multiple software programs to complete my job

Support Services Fort Wayne IN

Scheduler September 2020 – October 2021

Answer 100 plus calls a day to schedule doctors’ appointments and send provider messages.

Call clinics for updates from patients’ calls and messages.

Use 5 different software programs to notate calls.

Handle calls for 4 different state clinics and surgeons

Blue Cross Blue Shield Eagan MN

Billing Associate September 2018 – August 2020

Responsible for premium billing questions

Work in a call center environment as well as work from home

Worked with Medicare, Medicaid, Individual and Group insurance plans.

Responded to inquires via telephone, email and written correspondence

EDUCATION / CERTIFICATIONS

Washburn Rural High School

2005 High School Diploma

Hennepin Technical College

2011 Certificate Customer Service

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