Customer Service Data Entry
Resume:
ERIC HAYNES
Sacramento, CA ****5
**********@*****.***
Summary of Skills
●Proactive, self-motivated, and goal-oriented
●Well-developed time management skills, successful multi-tasking
●Capable of working independently and as part of a team
●Excellent communication, problem-solving, and follow-through abilities
●Dedicated, flexible, dependable, and honest
●Strong verbal and written communication skills
●Reliable and considerate customer service in a variety of settings
●Rapport and accountability with senior management
●Knowledge and consistent use of proper protocol and procedures
Computer Skills
●Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Publisher, Access
●Operating Systems: Windows 2000, XP, Vista and 7, Mac OSX, Windows 7 Enterprise
●Typing Speed: 70+ W.P.M.
●Highly skilled in database management working in various programs.
Education
BA CSUS in Philosophy with a concentration in Ethics and Law; Minor in Economics
(Program concluded Fall 2022)
Wait Staff
Cattlemen’s Restaurant
2016-Current
●Monitor Activity in real time to respond to guest/restaurant needs.
●Assist in employee training.
●Write schedules for the department.
●Coordinate with management.
●Respectfully interacted with customers and proficiently responded to their needs immediately.
●Assist waiters in the preparation and delivery of food in a timely manner.
●Efficiently cleaned and organized tables as needed while rapidly multitasking.
●Stock supplies and maintained all areas of the restaurant.
●Clean and sanitize equipment handling materials in accordance with state/federal law.
●Work in a fast-paced, high-volume restaurant averaging over 400 dinners per night.
Office Clerk
Hertz Car Sales
2016-2018
●Resolve incoming phone inquiries from customers via phone, email, and in-person.
●Administered vehicle deliveries and pickups.
●Complete Daily Reports of Business (cash, basic accounting, research, etc.).
●Communicate to Corporate and Licensee requesting documentation to resolve problems.
●Order supplies, uniforms, fuel, etc.
●Process purchase orders then follow up with the receipt of goods.
●Arrange pick up of impounded or stranded vehicles.
●Calculate time cards, wage payouts, track attendance, key in data.
●Process payroll using an online Time & Attendance system to quality check hours and data.
●Maintains attendance records and time-off balances and assists management with the system.
●Data-entry, filing and record-keeping.
●Calculate time cards, wage payouts, track attendance, key in data.
●Tracking inventory using Advent & Keyper Systems and coordinate vehicle repair.
●Provide excellent customer service to vendors and purchasers of the company.
Public Safety Officer
Mercy Hospital Folsom (Dignity Health)
2005-2015
●Promote a secure environment.
●Enforce policy and offer support from troubleshooting the Wi-Fi network, replace broken equipment, sign visitors in and out, dispose of hazardous waste, monitor OSHA concerns, escort clients, manage aggressive or assaultive behavior, among other situations.
●Deliver excellent customer service to improve Patient Satisfaction Survey scores.
●Served as liaison between the public and hospital staff to ensure cooperation.
●Operate various web-client applications to track information about the hospital.
●Document work hazards and hospital incidents through a web-based IVOS for Risk Assessors.
●Manage a proprietary web-based Security Reporting System for reporting work hazards, sensitive materials, daily hospital activity and any relevant incidents or concerns.
●Perform TeleTracking using the Cerner Network to track patient data and MS4, a DOS-based hospital information system.
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