Direct Support Professional

Summary:

Dedicated and focused Staffing Coordinator and Caregiver who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve projected goals; who is flexible and hardworking with a strong drive to succeed.

Employment History:

Lead Direct Support Professional/Staffing Coordinator 4/19-12/22

Heavenly Helpers, Mechanicsville, VA

●Answered phone lines, evaluated caller needs and directed to appropriate staff.

●Served as supervisor and motivator to over 100 employees

●Contacted, scheduled and conducted interviews for qualified staff and educated public on services of agency

●Maintained database of required employee training (TOVA, CPR, Human Rights)

●Audited employee files on a weekly basis updating employee database

●Assisted with staffing of client cases, ensuring all ISP goals were met

●Quality Assurance calls with clients and family and complete corresponding documentation required

●Assisted Quality Assurance Department with compiling client case files ensuring Direct Support Professional’s case progress

●Assisted with daily ADL’s and dispensed medications according to the Five Rights of Medication Administration

●Prepared and submitted daily ISP notes, quarterly reports and prepared monthly calendar for multiple case which serves as Direct Support Professional’s schedules using project management software

Direct Support Professional 11/07-3/19

Private Duty Caregiver -Richmond VA

●Provided one on one care for patient with Alzhihiemers and Dementia

●Assisted with daily ADL’s and dispensed medication

●Assisted with daily grooming such as combing hair, shampooing hair, toenail care and

brushing teeth

●Transported to Doctor appointments and other places as needed

Prepared daily meals, home maintenance and housekeeping and always followed

Care plan and ensure safety practices.

Education and Skills:

●Norfolk State University 1984-1986, Business Administration

●Proficient with Microsoft Office: Word, Excel, Access, PowerPoint and zoom

●Effective verbal and written communication skills and highly skilled in performing general office tasks

●Able to handle incoming calls and route then to the appropriate employee

●Exceptional time management, problem-solving skills and proven ability to maintain secrecy of sensitive information

●Typing speed 60wpm

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