Customer Service Project Manager

Michael Smith

Experienced Project Manager with focus on Retail Store Design and Planning

**** *** ********* *****, ****** Hill, TN 37174

C: 615-***-****

E: **********@*****.***

W: linkedin.com/in/michael-smith-b8218911

Experience

Store Planner

Orgill, Inc. · Full-time

Jun 2013 - Jun 2023 · 10 yrs. 1mo.

Memphis, Tennessee

Worked closely with Store Planning Department, Sales, Planner Analysts, and fixture vendor representatives to develop store layouts, fixture needs, and merchandising aids for wholesale builders supply dealers. Provided detailed analysis with focused assortment plan, along with third-party merchandising labor and merchandising aids quotes for store owners based upon purchasing history, current store conditions, competitive environment, and customer needs. Established and maintained rapport with sales team to ensure project is scheduled accordingly for execution. Assisted as project manager for store conversion projects when necessary. Participated in bi-yearly dealer trade shows as store planning consultant.

Skills: AutoCAD · Negotiation · Computer-Aided Design (CAD) · Retail · Conceptual Drawings · Project Management

Product Service Representative

Lowe's Home Improvement

Nov 2012 - Jun 2013 · 8 mos.

Greater Nashville Area, TN

Worked with field merchandising support team to assist and drive sales growth for Lowe's stores within the greater Nashville area. Responsibilities included carrying out and completing daily project management objectives for various departments, such as off-shelf display creation and maintenance, planogram integrity, and department resets. Skills: Project Performance · Project Teams · Computer Literacy · Retail · Attention to Detail · Customer Service

Space Planning Analyst (contract)

Driveline Retail Services

Sep 2011 - Aug 2012 · 1 yr.

Dollar General, Goodlettsville, TN

Worked with buyers and vendors to develop merchandise plan-o-grams, based on store, regionality, clustering, layout, and size as an on-site contractor for Dollar General Corporation. Analyzed sales, pricing, margin, product capacity, and product movement to maximize schematic sales. Applied analytical data analysis and made recommendations on placement and space allocation of merchandise to assure that plan-o- grams supported the goals of the business from a display and space planning perspective. Partnered with vendor representatives to use specialized software to create and implement shelf labels in stores. Maintained planogram integrity and ensured the database kept the most updated planogram files. Provided direction to stores for planogram implementation.

Skills: JDA/Intactix · Project Performance · Organizational Skills · Attention to Detail · Space Planning · Customer Service

Merchandising Execution Representative

The Home Depot

Oct 2009 - Sep 2011 · 2 yrs.

Nashville, TN

Provided merchandising support to drive sales growth in Home Depot stores within the Middle Tennessee area. Created off-shelf displays, maintained planogram integrity, and communicated with store management regarding planned daily objectives.

Skills: Organizational Skills · Attention to Detail · Customer Service Territory Manager

Energizer Battery Co.

Jun 2004 - Nov 2008 · 4 yrs. 6 mos.

Nashville, TN

Conducted sales calls in Walmart, Sam’s Clubs, The Home Depot, and Target stores within assigned territory (Nashville, Cookeville, Murfreesboro, TN; Bowling Green, Murray, Mayfield, Benton KY).

Experience in developing and maintaining strong business relationships, with the ability to influence key decision-makers (store manager and district manager levels). Possessed the ability to drive sales growth by meeting sales plan objectives. Delivered sales results by presenting POS (point- of-sale) analysis. Developed and coordinated district manager sales presentations.

Education

Austin Peay State University

BBA, Business Administration

1994 - 1997

Studied Business Administration with concentration in Marketing Volunteer State Community College

Associates, Business and Commerce

1991 - 1994

Studied Business and Commerce

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