Customer Service Representative
Resume:
Arika Jenkins
Jacksonville, FL *****
adykr6@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
CSR - Member Services
AmeriHealth Caritas - Remote
October 2022 to Present
• Filed grievances
• Answered questions about member’s benefits
• Sent out members id card
• Changed pcp
Customer Success Specialist
Freedom Mortgage - Remote
January 2022 to January 2023
• Assisted customers with payments
• Assisted customers with loan information
• Sent out loan documents to customers
• Assisted customers with all their mortgage needs
• Assisted customer with tax and insurance information Remote Customer Service Representative
Manpower- Allstate Insurance - Jacksonville, FL
April 2021 to November 2021
• Set up client appointments
• Assisted customers with a warm and professional attitude
• Responded to claim inquiries
• Managed client records
• Answered general questions
Customer Service Representative
Insight Global, LLC - Remote
October 2020 to April 2021
• Assist customers with a warm and professional attitude
• Kept records of customer complaints
• Handle inbound and outbound calls
• Schedule appointments, manage customer accounts
Returns Clerk
F & T Apparel - Orange Park, FL
May 2012 to March 2020
• Answered phones, answered emails
• processed returns, worked with spreadsheets
• Supervised 5-7 employees
Customer Service Rep/Dispatcher
Clay Transit - Green Cove Springs, FL
March 2009 to March 2012
• Answered phones, made scheduled
• Helped customers with available routes and set up transportation
• Assisted customers with questions
• inbound calls and outbound calls
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