General Manager Customer Service

LL

LAQUISHA LITTLEJOHN

adykq4@r.postjobfree.com 678-***-**** Macon, GA 31210

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dining customer service

High-volume dining

Food inspection

Liquor, wine and food service

Check payment processing

Point of Sale (POS) system operations

Carrabba's Restaurant Macon, GA

Server

08/2020 - Current

Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Glory Days Grill Macon, GA

Keyholder

11/2019 - Current

Monitored sales performance through analysis of sales reports and comparison shopping.

Enhanced sales by implementing merchandising and promotional improvements.

Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

Applebee's Neighborhood Grill & Bar

Atlanta, Ga.

General Manager

01/2000 - 03/2019

Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.

Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Built and maintained loyal, long-term customer relationships through effective account management.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.

Summary

Skills

Experience

Atlanta Metropolitan State College Atlanta, GA

Some College (No Degree) in Computer And Information Systems Security Atlanta Job Corps Center Atlanta, GA

GED

10/1997

Education and Training

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