Customer Service Representative
Resume:
JOSHUA MCRAE
**** *. *** ******** ****, Unit ***, Round Rock, TX 78664
Phone: 512-***-**** E-mail: adykp6@r.postjobfree.com
Objective
To use my knowledge and skills in an engaging and challenging work environment, further developing my experience and education while meeting the needs of the organization and contributing to the success of the team.
Experience
March 2022 – October 2022 Austin Independent School District Austin, TX
September 2019- November 2021 Longhorn Pest Control Round Rock, TX
August 2017 - August 2018 Stride Pest Control Pflugerville, TX
June 2013 - April 2017 Ranger Termite and Pest Control Austin, TX
Technician/Customer Service Representative
Ensure consistent, quality service experience for customers.
Maintained assigned service route through prioritizing and planning.
Assisted in sales to customers to meet their needs.
Completed and organized required paperwork according to company standards.
Have current Apprenticeship License in TX State
Aug 2009 – Oct 2012
Stay at Home Dad & Student
Kenmore, WA
Managed the day-to-day responsibilities of the household.
Attended classes and completed assignments for college courses.
Oct 2008 – Aug 2009
Eastside Exterminators
Kenmore, WA
Inspector/Technician/Customer Service Representative
Ensure consistent, quality service experience for customers
Assisted in sales and customers to meet their needs
Completed and organized required paperwork according to company standards
Have current PCO License in WA State and California
May 2008 – Sept 2008
Pin Point Pest Control
Oceanside, CA
Technician, Customer Service Representative
Maintained assigned service route through prioritizing and planning
Ensure consistent, quality service experience for customers
Maintained relationships with regular clientele and acquired new clientele
Assisted in sales to customers to meet their needs
Completed and organized required paperwork according to company standards
2005-May 2008
Eastside Exterminators
Kenmore, WA
Inspector, Technician, Customer Service Representative
Ensure consistent, quality service experience for customers
Assisted in sales
Completed and organized required paperwork according to company standards
2002-2005
Pin Point Pest Control
Oceanside, CA
Technician, Customer Service Representative
Maintained assigned service route through prioritizing and planning
Ensure consistent, quality service experience for customers
Maintained relationships with regular clientele and acquired new clientele
Assisted in sales to customers to meet their needs
Completed and organized required paperwork according to company standards
2002
Dana Loyal Productions
Vista, CA
Advertising Director
Managed other office employees
Maintained a positive work environment through effective management, communication and leadership
Answered phones and provided customer service
Coordinated sales meetings with clients
Responsible for the planning and execution of events and concerts
Created and distributed program packets
Acquired and developed new relationships with clients
Responsible for 23 new accounts
2001-2002 Vista High School Vista, CA
Dana Loyal Productions
Vista, CA
Teacher’s Aide for Special Needs Class
Assisted children with their homework
Administered care and comfort for behavioral needs of students
Worked in several school subjects to assist and supervise with class work
Worked along side teacher in administering curriculum
Education
2009
Shoreline Community College
Shoreline, WA
Associates of Arts Degree: Education
2004
Palomar College
San Marcos, CA
Associates of Arts Degree in Theater and Film
1998
Edmonds Community College
Edmonds, WA
American GED Certificate
1996
Kolb Schulzentrum
Germany
General Education, High School Graduate
Other Skills
Experienced in Microsoft Office Suite and iPad technology
Fluent in German
Other Teaching/Mentoring: Sunday School Classes at Antioch Bible Church, Redmond, WA and Cityview Bible Church, Round Rock, TX
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