Customer Care Professional

KOURTNEY CONNOR

762-***-****● Denton, TX ● ******.********@*****.***

PROFESSIONAL SUMMARY

Dedicated Custom Service Expert and military veteran with a strong background in supervisory roles and technical expertise. Skilled in seamlessly managing team operations and fostering effective communication while delivering exceptional service. Proficient in utilizing CITRIX, Outlook, QuickBooks, Microsoft Suite, and handling payroll responsibilities as a Team Supervisor.

LANGUAGES

English: Native

Persian Farsi: Professional Working Proficiency

SECURITY CLEARANCE

Defense TS/SCI Security Clearance

EXPERIENCE

Team Supervisor Receivable Operations Production Floor Dec. 2020 – May 2023

JP Morgan via Randstad Temp Denton, TX

●Supervised and managed daily operations for a team of 40+ employees handling sensitive documents and passports for prospective future Americans.

●Facilitated seamless communication between the team and JP Morgan as an onsite representative, ensuring effective deliver of company communications and resolved workplace issues between temporary personnel and JP Morgan hired personnel.

●Managed the operations workflow and offered guidance to team members in efficiently addressing escalated issues with the JP Morgan Lockbox Department.

●Achieved and maintained over 90% productivity for 2 years, while also managing staff scheduling and payroll administration.

Receptionist/Bookkeeper Jan. 2020 – July 2020

Foam Products of Dallas Dallas, TX

●Demonstrated strong administrative skills by efficiently operating the telephone, screening, and forwarding calls for the Plant Manager, while also providing essential information and maintaining detailed notes.

●Fostered welcoming environment by greeting and directing clients, ensuring a positive and friendly atmosphere up entering the building.

●Utilized technical expertise in QuickBooks to organize and manage customer accounts, payments, and detailed logs, demonstrating proficiency in financial administration.

●Actively managed customer information and financial transactions, ensuring accuracy and accountability for all client interactions, further showcasing administrative and organization expertise.

MILITARY EXPERIENCE

Non-commissioned Officer/Linguist Nov. 2009 – Nov. 2014

United States Air Force National Security Agency Fort Gordon, GA

●Supervised and provided mentorship for junior-ranking Air Force Members, showcasing strong leadership and team-building abilities.

●Ensured mission readiness, medical status, and deployment preparedness for more than 150 Air Force members, contributing to seamless operational efficiency.

●Compiled, disseminated, and conducted daily mission briefings for senior-ranking military and government personnel, delivering critical information with precision and clarity.

●Leveraged advanced technology skills to maintain and. Update multiple online and offline working aides utilized by 75 individuals, facilitating smooth workflow and enhanced productivity.

●Collaborated closely with intelligence customers and supervisors to report timely combat mission-related intelligence, demonstrating effective communication and coordination in a dynamic environment.

●Worked closely with up to 24 linguists in daily operations, including quality checks of assigned work and providing valuable linguistic guidance, ensuring accuracy and excellence in mission critical tasks.

EDUCATION

Seattle Pacific University Bachelor of Arts in English Seattle, WA

SKILLS

CITRIX Outlook QuickBooks Microsoft Suite Payroll Team Supervisor

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