Call Center Customer Service

lakendra arnold

Clarksdale, MS *****

***************@*****.***

+1-662-***-****

Authorized to work in the US for any employer

Work Experience

Sales Representative

TTEC - United States

January 2022 to Present

sells products or services for a company and represents their brand. manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. I only make outbound calls for this company

Following call center “scripts” when handling

• document all call information according to standard operating procedures Inbound and Outbound Sales

PeopleShores PBC - Clarksdale, MS

November 2020 to Present

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• follow up customer calls where necessary

• document all call information according to standard operating procedures Cage Cashier

Isle of Capri Casinos - Lula, MS

September 2018 to Present

• Provides a positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

• Enters price changes by referring to price sheets and special sale bulletins.

• Discounts purchases by redeeming coupons.

• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions.

• Maintains checkout operations by following policies and procedures and reporting needed changes. Education

high school diploma

clarksdale high school

Skills

• Banking

• Cashiering

• Cash Handling

• Financial Services

• Accounting

• Guest Services

• Customer Service

• Outbound Sales

Languages

• English - Expert

Contact this candidate