Barbara Delgado

786-***-**** adyknz@r.postjobfree.com Miami, FL 33170

SKILLS

Customer Service

Strategic Planning

Project Management

Microsoft Word

Back Office Operations

EXPERIENCE

Administrative Assistant, Doral Golf Resort and Spa, September 1994-May 2000 Miami, FL

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Provided secretarial and office management support while building cooperative working relationships.

Scheduled appointments, meetings and events for management staff. Coordinated appointments, meetings and conferences. Maintained accurate department and customer records. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to prepare for payroll processing. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Handled incoming calls and directed callers to appropriate department or employee. Created spreadsheets in Microsoft Excel for record-keeping and reporting. EDUCATION AND TRAINING

High School Diploma

Arturo Montori School, Miami, FL June 1980

LANGUAGES

English:

Professional

Spanish:

Professional