MICHAEL J JONES

**** * ******* **, *****,UT *****

adykn7@r.postjobfree.com 615-***-****

Objective

Obtaining a position within an Operations environment that will utilize over 20 years of Cable/Telecommunications and related communications experience including expansive system, process, and structure knowledge. This experience is coupled with the ability to work independently in a diverse high paced environment to accomplish company objectives on time and right the first time.

Employment History

AT&T Lebanon, TN. Gallatin, TN 06/16 to present

Machine operator

Bury fiber, coax, and twisted pairs from service terminal to the house.

Locate other utilities and bore under sidewalks, driveways, and streets.

Keep truck stocked and clean.

Ensured all services were working properly and that the customer was extremely satisfied.

Trained new techs on how and what to do for the job. AT&T Nashville, TN. Gallatin, TN 10/11 to 06/16

Premise Tech / Wire Tech

Installed U-verse TV, internet, and phone service.

Installed coax, fiber, and Cat5 wires and cables to needed destinations.

Responsible for dispatching trouble calls and working to provide resolution.

Ensured all services were working properly and that the customer was extremely satisfied.

Trained new techs on how and what to do for the job.

Trained customers on feature operations.

Gave onsite assistance on Local Number Porting.

Ordered supplies and made sure work van was well stocked. Cook’s Pest Control, Nashville, TN 08/09 to 10/11

Pest Eradication Specialist

Responsible for servicing and collection of accounts totaling $250,000 annually.

Consistently met or exceeded up sell standards set forth by corporation management.

Responsible for the maintenance of company vehicle & inventory of regulated chemicals used in the pest eradication process.

Cultivate positive relationships with customers to produce further business opportunities. Charter Communications, Lebanon, TN 6/05 to 8/09

Broadband Technician II

Performs basic installation and disconnects as necessary to conform to quality control guidelines

Responsible for routing cable and climbing telephone poles

Installing DVR equipment, digital cable boxes, and testing signal for quality

Trouble shooting and repairing customer problems

Monitor and record system, drop, and in house leakage; Maintain records including daily logs

Promote cable, internet, and other company services as well as educate customer base on accessing online help, channel lineups, and proper equipment usage.

Cook’s Pest Control, Nashville, TN 10/04 to 06/05

Pest Eradication Specialist

Responsible for servicing and collection of accounts totaling $250,000 annually.

Consistently met or exceeded up sell standards set forth by corporation management.

Responsible for the maintenance of company vehicle & inventory of regulated chemicals used in the pest eradication process.

Cultivate positive relationships with customers to produce further business opportunities. XO Communications, Inc., Dallas, TX, Nashville, TN 6/01 to 09/04 Install and Repair Technician

Performed installations, tests, and repairs of XO services on customer premises. Services included ISDN PRI/BRI, UBL, Centrex, data products, VoIP, etc. OC level, DS3, DS1, & DS0 circuits.

Installed, Turned up, and tested Sonet Links (both Point to Point and Ring configurations)

Installed and Maintained Access Node Express, as well as Carrier Access ADIT channel bank

Responsible for dispatching trouble calls and working with the trouble desk to provide resolution.

DMS 500 line trouble shooting and trunk work (DTC, DTCI, SPM) (basic applications)

Worked with CPE vendors and RBOC personnel to provide XO services.

Trained customers on feature operations.

Gave onsite assistance on Local Number Porting.

XO Communications, Inc., Nashville, TN 12/99 to 6/01 Lineman

Responsibilities included analyzing blueprints to carry out planning, running internal/external copper and fiber to either underground or aerial destination for termination. Splice fiber. Maintenance of company vehicles and inventory.

Image Communications, Nashville, TN 1/98 to 12/99

Wire Technician

Responsibilities included pulling cable to correct destinations.

Terminated voice/data jacks, 110 and 66 blocks.

Determined paths through the buildings.

Tested and troubleshoot fiber and copper operated phones.

Cross connects and cross over old phone systems to new systems. LOWES, Nashville, TN 6/96 to 12/98

Assistant Department Manager

Managed a team of 10 in paint and hardware departments.

Consulted with customers about home improvement needs.

Compiled daily reports for inventory and routine check lists. EDUCATION

APT College,

Fiber Certified and Basic Electricity

Volunteer State Community College, Gallatin, TN 40 credit hours Business Administration

Mt. Juliet High School, Mt. Juliet, TN May 1996

References available upon request

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