General Manager

Andrew Smith

Glenwood, MD 720-***-**** adykmm@r.postjobfree.com www.linkedin.com/in/andrew-smith

General Manager

Business Solutions Restaurant Operational Leadership Service Excellence

Accomplished restaurant management professional with extensive experience providing the leadership and direction needed to drive the achievement of key organizational restaurant-related business goals and objectives. Able to assemble and develop high-performing teams through training and development to ensure service delivery and high-level performance. Skilled at streamlining cost-effective operations through best practices and wide-ranging business intelligence. Proven strength in building professional relationships with strategic business partners and stakeholders, including customers, leveraged to draw alignment with key business initiatives. Recognized for delivering impactful results while leading in fast-paced, dynamic restaurant environments.

Areas of Expertise

Performance Management

Leadership Development

Strategic Business Partnerships

Coordination & Logistics

Restaurant Management Practices

Staff Training & Development

Inventory Management & Control

Business Process Improvement

Strategy & Execution

Resource Allocation

Problem Resolution

Resource Management

Professional Experience

GENERAL MANAGER 2020 - Present

Ledo Pizza, Clarksville, MD

Provide wide-ranging leadership and support to a high-performing team that consists of anywhere from 25-30 employees through a committed approach to training and development.

Responsible for the recruiting and staffing efforts of the restaurant, including performing interviews and making key hiring decisions.

Lead the monthly food, beer, and wine inventory, ordering additional items as needed and taking catering orders.

Assume a proactive approach to performance management and coaching and training to drive individual and team performance increases.

FINE DINING SERVER 2018 - 2019

Coohills, Denver, CO

Delivered exceptional service while working in a high volume and extremely fast-paced bar to create a positive customer experience to generate satisfaction and loyalty.

Leveraged in-depth knowledge of the menu to answer a wide-ranging of customer questions and to sell food and wine when appropriate.

Delivered exception service while serving large parties, supporting catering efforts, and weddings.

FINE DINING SERVER 2017 - 2018

Marlowes, Denver, CO

Served as a fine dining server for a restaurant with high-volume table service specializing in steaks, seafood, wine, and craft cocktails.

Delivered exceptional service and built customer relationships designed to create a positive experience and drive loyalty and satisfaction.

Leveraged in-depth knowledge of the menu to answer a wide-ranging of customer questions and to sell food and wine when appropriate.

BARTENDER 2016 - 2017

Three Lions Pub, Denver, CO

Delivered exceptional service while working in a high volume and extremely fast-paced bar to create a positive customer experience to generate satisfaction and loyalty.

Successfully worked the bar and took tables simultaneously through the ability to multitask.

Worked collaboratively with the team of bartenders who pooled the tips in a team-oriented environment.

FINE DINING SERVER, WINE SALES SPECIALIST 2014 - 2016

Bistro Blanc, Glenelg, MD

Obtained extensive experience in up-selling food and drive and gained in-depth knowledge in selling both old and new world wines.

Delivered exceptional customer service designed to create a positive customer dining experience to drive increases in satisfaction and loyalty.

Remained focused and organized during busy periods of the day.

Led weekly wine tastings and provided food and wine pairings to the customers when appropriate.

Notable achievements while in the position included:

oGenerated serve that results in a current average of Tips Percentage at 28%.

PRESSURE WASHER, PAINTER 2014 - 2015

Allbrite Pressure Washer, Inc., Eldersburg, MD

Delivered exceptional service while cleaning and painting houses and decks, utilizing attention to detail to complete projects in line with customer expectations.

PATIO MANAGER, FINE DINING SERVER 2008 - 2014

Cattail Creek Country Club, Glenwood, MD

Obtained valued experience in fine dining server best practices, producing a level of service designed to create a positive dining experience to drive satisfaction and loyalty.

Selected to serve as a patio manager during the summer, leading a high-performing team through a commitment to coaching.

Education & Certifications

Pursuing an Associate’s Degree – Howard County Community College

Pursuing a Google IT Tech Support Certificate

Studied Massage Therapy - Baltimore School of Massage Therapy

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