Customer Service Full Time
Resume:
Nikeesha Pointer
Quality Inspector
Jackson, MI *9201
***************@*****.***
To obtain gain full time employment where i can use my experience and education. Authorized to work in the US for any employer
Work Experience
Quality
Milsco Manufacturing Company - Jackson, MI
November 2018 to Present
1. Make seats for John Deere
2. Package them
3. Place on Assembly lines
4. Remove
5. Inspect
6. Pack
7. Keep a log
8. Preform test
9. Inspection of Seats
10. Fork lift license
Phlebotomist
Red Cross - Jackson, MI
September 2020 to August 2021
To help set up blood drives preform medical health histories and screening and then venipuncture. Shift Manager (full-time)
Taco Bell - Jackson, MI
December 2019 to August 2021
Making sure I’m staffed and we are running our operation smooth and effectively. Phlebotomist
Octapharma Plasma Center - Jackson, MI
April 2016 to May 2018
Home Health Aide
Evergreen Home Health Care - Jackson, MI
June 2016 to April 2017
Education
Patient Care Technician
Michigan Academy of Emergency Services and Allied Health Certificate of Completion
Jackson College-Corrections - Jackson, MI
Certificate of Completion
Jackson Area Career Center-Child Care - Jackson, MI High School Diploma
Lumen Christi High School - Jackson, MI
SeeveSafe in Food
Jackson College - Jackson, MI
Skills
• CATHETER (5 years)
• INFECTION CONTROL (7 years)
• LONG TERM CARE (6 years)
• STERILE (5 years)
• VENIPUNCTURE (5 years)
• CNC
• Cleaning
• Housekeeping
• Time Management
• Filing
• Excel
• Customer Service
• Hospitality
• retail sales
• Communications
• Cash Register
• CNA
• HHA
• Certified Nursing Assistant
• Cna Certified
• Home Health
• Caregiving
• Patient Care
• Microsoft Office
• Phlebotomy
• Laboratory Procedures
• Medical Records
• Laboratory Experience
• Medication Administration
• Epic
• Meal Preparation
• Quality Assurance
• Vital Signs
• Quality Control
• Mechanical Knowledge
• Experience Administering Injections
• Medical Terminology
• Commercial Cleaning
• Computer Skills
• Medical Office Experience
• Microsoft Word
• Phlebotomy (5 years)
Certifications and Licenses
Drivers License
Home Health Aide
Driver's License
Certified Phlebotomy Technician
Food Handler Certification
Assessments
Mechanical Skills: Monitoring — Proficient
April 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Proficient
Nursing Skills: Patient Focus & Orientation — Completed April 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed
Personality: Hard-Working — Completed
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Organizational Skills — Familiar
June 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Retail Skills: Shelf Stocking — Proficient
August 2019
Receiving and storing merchandise or product.
Full results: Proficient
Basic Computer Skills: PC — Completed
September 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Front Desk Agent (Hotel) — Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Cognitive Ability — Familiar
September 2019
Combining pieces of information to form general rules or conclusions. Full results: Familiar
Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
Retail Customer Service — Familiar
October 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar
Nursing Aide Skills — Familiar
March 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
Attention to Detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Verbal Communication — Completed
October 2019
Speaking clearly, correctly, and concisely
Full results: Completed
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Mechanical Skills: Aptitude — Familiar
November 2019
Understanding and applying mechanical concepts and processes. Full results: Familiar
Organizational Skills — Familiar
October 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Direct Care — Proficient
October 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Medical Lab Procedures - Phlebotomy — Proficient
January 2020
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Proficient
Personality: Customer Service Fit — Proficient
December 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Proficient
December 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Food Safety — Proficient
December 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Attention to Detail — Familiar
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Project Management Skills: Time Management — Completed August 2019
Prioritizing and allocating time to effectively achieve project deliverables. Full results: Completed
Scheduling Skills — Familiar
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Patient-Focused Care — Completed
April 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed
Nursing Aide Skills — Familiar
March 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
Verbal Communication — Completed
October 2019
Speaking clearly, correctly, and concisely
Full results: Completed
Work Style: Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
Supervisory Skills: Motivating & Assessing Employees — Familiar April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Manufacturing: Quality Inspection — Proficient
June 2020
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Proficient
Home Health Aide Skills — Familiar
July 2020
Providing care to patients in a home setting
Full results: Familiar
Management & leadership skills: Impact & influence — Proficient June 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Work style: Reliability — Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• HIV/AIDS peer training, Hotel lodging and Hostility/Serve Safe training through the state of Michigan
• Excellent written and verbal articulate
• Confident and professional speaking
• Very motivated, have a positive attitude and capable of handling lots of pressure
• Trustworthy, responsible, strong problem solving skills and work ethic
• Ability to work independently, as well a as a team player PROFESSIONAL SKILLS
• Clinical Nursing-Patient rights, vital signs, acute care, long term care, weight & measurement, range of motion, point of care test, infection control, medication, ADL, pre/post-operative care, wound care, ostomy care, proper body mechanics and mouth care
• Sterile Techniques-Straight Catheter, Foley Catheter and Tracheostomy care and Suction
• Specimen-Urine, Fecal, Swab & Sputum
• Venipuncture-Syringe transfers, Vacutainer System and Butterfly with Vacutainer
• EKG/ECG-3, 5, & 12 Lead placement, Analysis & Interpretation, Holter, Event & Telemetry Monitor and Stress Test
Contact this candidate