Human Resources Administrative Support

PROFESSIONAL SUMMARY: Self-motivated and tech-savvy administrative professional with 13 years + of communication and customer services skills. Highly dependable, adaptable and able to successfully perform in a fast-paced, deadline-driven enviormnent.

ADMINISTRATIVE SKILLS:

●Excellent verbal and written communication skills

●Detail oriented

●Organizational skills

●Adaptability

●Analytical thinking

●Decision-making

●Great problem solver

Resourceful and creative

TECHNICAL SKILLS:

●Microsoft Dynamics SL and Office Suite

●Peoplesoft

●Sharepoint

●Citrix

●Novell

●InDesign

●Salesforce

●List Pilot

INMAGIC

EXPERIENCE

Association of American Colleges & Universities - Washington, DC 12/2020 - 08/2022

Event Technology Specialist

●Exported reports periodically from IMIS to import into Cadmium CD virtual conference platform

●Created demo accounts in iMIS with different access types and test the functionality within each account in Cadmium CD

●Exported session login information from Zoom in a spreadsheet and assisted in setting them up in Cadmium CD

●Set up a mail merge in Cadmium CD and sent out the Zoom information to speakers and participants

●Performed quality assurance tasks on the virtual conference platform to ensure all the services work as expected

National Alliance on Mental Illness (NAMI) - Arlington, VA 09/2019 - 04/ 2020

Temporary Meetings & Events Coordinator: Events Management and Communications

●Provided administrative support for various teams for distinct meetings, projects and special tasks

●Managed communications, tracked deadlines and deliverables

●Created and responded to event communications, calls and e-blasts

●Coordinated and manage staff assignments

●Maintained progress reports throughout the planning and execution cycle

●Other duties as assigned

American Society of Clinical Oncology - Arlington, VA 11/2018 – 03/2019

Temporary Database Coordinator: Database Maintenance

●Created contact/account records in Stratus Live (Microsoft Dynamics 365)

●Processed gift payment batches in Stratus Live SL

●Updated bad addresses in SL

●Uploaded Grant Proposals in SL Marketed Mailing Updates - updating contact records to indicate a desire to be removed from the mailing list Departmental Administrative Support

●Mailed donation receipts and distributed daily mail

●Scanned and copied of support documents as requested

Association for Professionals in Infection Control and Epidemiology - Arlington, VA 09/2016 09/2017

Temporary Database and Membership Coordinator: Database Management

●Processed membership payments and updates member records in iMIS

●Updated and maintained data integrity in iMIS including member, officer and chapter information, group, and bulk memberships.

●Accurate and timely pro of batches which includes applying payments to member records and updating member demographics

●Liaison with database administrator to arrange data maintenance and member report functionality Membership

●Promptly respond to member requests via phone and email, through the APIC membership inbox and APIC info.

●Generate the appropriate follow-up activity and fulfillment information to complete member service transactions

●Provided secondary customer support with a focus on building exceptional and enduring member service, creating innovative solutions, and positively impacting APIC's growth and success

●Maintained chapter member leadership rosters for over 100 national and international local chapters

International Association for the Study of Pain - Washington, DC 4/2015-8/2016

Database and Membership Coordinator (Contractor): Database Management

●Execute membership-related database functions, including, using the database system to communicate with members, and preparing receipts for transactions

●Created new or updated existing independent queries

●Analyzed reports in database and training of new staff and usersS; development, refinement, and distribution of membership reports as needed for recruitment and retention, writing, and maintaining documentation on the Customer module and the Billing module for the Policies and Procedure manual

●Work closely with technical vendors to troubleshoot errors within database; create a reporting system for monthly test accuracy of the database Membership

●Process all membership applications, reinstatements, and cancellations, including inputting and correcting information in the database; maintain physical files and follow proper procedures for storage and elimination; run monthly membership billing cycles

●Other administrative duties upon request

EDUCATION

Penn State University World Campus, March 2015 to Present

Major: Information Sciences and Technology

Contact this candidate