Ronnie Z. Alexander

*** ********** ******.

Lexington, South Carolina 29072

USA

803-***-****

adykjp@r.postjobfree.com

OBJECTIVE

Seeking a challenging managerial position where my extensive background and abilities in the software applications, infrastructure and architectural management, incident management and troubleshooting, customer facing insurance account management, triaging, and project management skills can be fully utilized. My goal is to ensure all service performance objectives are achieved in a secure manner as outlined in an organization’s business plan and to maintain and better improve the IT and Security strategies..

EDUCATION

1996-2002 University of South Carolina Bachelors of Science Degree

Major: Administrative Information Management Systems

Graduation: December 2002

CERTIFICATES

Microsoft Windows 2008 and 2012 Active Directory Brainbench Certified

A+ Certified

Web Server Brainbench Certified

Information Technology Industry Knowledge Brainbench Certified

CCNA course completion

QUALIFICATIONS

Experience in systems integration, business process using IT solutions and new technology as needed. Have worked with Windows 2012, 2008, and 2003 Active Directory. Managing team teams and projects to fulfill the IT, architecture and security infrastructure needs of the business. Have worked with all flavors of Windows, SQL,VMware ESX Server, Github, Octopus, Azure, SSMS,exchange server experience Configuring and maintaining Cisco networks. Monitoring and logging using tools like Splunk, SolarWinds, Dynatrace and other network and database monitoring tools. Managed a team to fulfill company requirements on SLAs. Managed the internal IT infrastructure of a telecommunications company to not only support our business but also managing SaaS solutions for our customers and ensuring our customer data was secure from a hardware and software perspective. Worked with numerous 3rd party vendors and various other department managers and executives to provide secure solutions.

WORK HISTORY

10/2018-present DuckCreek

Technical Architect Manager

●Ensure HA and DR tests are conducted (and documented) at least annually

●Authored Project Technical Solution Architecture documents that define the agreed solution architecture for a project including scope, interface design, impacted components, risks and necessary trade-offs including finding areas for reuse

●Provided expert knowledge of interface architectures, serving as Subject Matter Expert (SME) to business, operations and technology teams on those topics

●Solutioned Go-Live clients migrating them to Azure Cloud

●Creating Azure storage, indexes, and infrastructure, migrating client to Azure Cloud

●Working with .JSON files and powershell supporting the client for custom modifications within Azure Cloud

●Working with Azure Key Vaults to utilize encrypted passwords and private keys utilized for connection strings and any calls from our application

●Reviewed and approved deliverables created as part of the project delivery methodology

● Provided technical leadership to the project team to design the overall solution and to resolve ongoing technical issues within the project

● Provided ongoing support and guidance to development teams during the analysis, development and testing processes

● Presented technical issues to technical governance boards when required for project decisions and communicates those decisions to impacted teams

●Reviewed designs for their ability to achieve business benefits within the estimated cost restraints

● Collaborated with Enterprise Architects to review and contribute to Enterprise Technology Roadmaps

● Created and communicated initial estimates including suggested solution, IS impacts, IS costs for minor, small, and enterprise projects

● Identified the organizational impact on skills, processes, structures or culture and financial impact of the Technical Solution Architecture

● Collaborated with vendor partners for integration of partner development activities within project timeline

●Established strong working relationships with Solution, Enterprise, and Technical Architects

●Established strong working relationships with the customers, business, operations and other technology team members

● Ensure that RunBook documentation is comprehensive and up to date for assigned clients including, but not limited to, properly setup RDG files (broken down by domain, etc.)

●Ensure client environment deliverables are met within the SLA and function as expected

● Ensure clients conform to company processes and procedures

● Created and maintained documentation of standards and best practices to ensure repeatability and economy of scale

●Develop and document new processes and procedures where applicable

● Managed infrastructure costs to align with budget within contractual obligations

●Recommended and implemented performance improvements to meet SLA's and increase overall efficiency

●Provided input to/work with other internal Duck Creek teams as it pertains to requirements for DCOD

●Coordinate availability and timelines with clients/SI teams to ensure deadlines are met

●Work with Account Managers to measure and ensure compliance within contractual SLA's

WORK HISTORY

1/2013-2018 Spirit Communications

Network and Infrastructure Manager

●Managed a team that consisted of network, monitoring and server admins

●Created and managed software Inventory Asset tracking database

●Documented IT processes, passwords, procedures, IP addresses, etc. for auditing

●Managed infrastructure team to collaborate with security team to ensure data center cutover to meet SOC 2 compliance

●Identity and Access Management

●Managed DR testing project

●Created 1:1 meetings bi-weekly to ensure goals and priorities were managed and maintained as well as yearly reviews for my team of 7

●Conducted weekly meetings with CIO and other IT leaders from the Application and Operations side

●Managed Active Directory upgrade project to 2012 and migration to new VM infrastructure.

●Managed and configured Adtran and Ruckus wireless in all locations using a single ssid

●Email filter migration and configuration from Postini to Edgewave

●Antivirus migration/upgrade to new definitions and centralized management of clients

●Installed and configured SQL 2012 cluster and AD Federation Server cluster for Microsoft Dynamics CRM.

●Implementation of VMware 5.1, 5.5, 6.0 VM infrastructure which includes servers, switches and NetApp Storage and HP EVA Storage

●Brocade configuration ( adding vlans, tagging ports, etc to talk to our VM network as well as running fiber and cat 5 cables)

●Installed and upgraded Microsoft Exchange from 2003 to 2007 and 2007 to 2013. Email migration consisted of building new hardware and high availability and transferred all user mailboxes to the new environment

●Support any hardware, software, network issues

●Migrate off Cisco 7206 Router and Pix to Fortinet Firewall

●Project Manager for the helpdesk using JIRA

●Upgraded Cisco and Adtran switches and made closets redundant with Cisco 3750 Stacks

●Server warranty inventory, reconsolidation, labeling, replacing parts, and documenting admin usernames and passwords in confluence.

●Upgraded ESX environment and migrated over at least 120 servers off of outdated hardware.

●Assisted engineering in configuring Fortigate Firewall to be able to authenticate and talk with Active Directory

●Networked and installed the NOC and Door/Badging system

●Cisco ASA firewall

●System Center Installation and Configuration

●Created separate Domain for Customer Portal

●SharePoint Installation and configuration

●Verizon reconsolidation and maintenance to save the company money

●Implemented Dameware Remote software to access client systems

●Reconfigured all CRM ACT remote user databases which allows management from a single sync set for our CRM platform.

●Recovered Virtual servers that were crucial to the business

●Scripted Group Policy to map users to proper drives and printers by group

8/2010-present Consolidated Systems Inc

Network Server Administrator

●Project lead for migrating users from Notes to Exchange 2007 then upgraded to Exchange 2010

●Provided specifications for network architecture, physical and virtual

●Migrating data from physical servers to new SAN environment

●ERP security implantation of migrating users to Microsoft Dynamics AX

●Maintaining Active Directory, Group Policy, DFS, Sites and Services, and other administration tools for security.

●Maintaining 40 VM machines and 27 other servers running Windows 2003 or 2008 server including migrating physical machines to virtual.

●Maintaining backups running Symantec Backup Exec 2012

●Support and the use of Cisco VPN Client

●Configuration of Cisco Switches and implementing VLANS to separate devices and departments.

●Cisco Call Manager Administration and Unity Voicemail Administration.

●Maintaining and monitoring Compellent and NetApp SANs

●Using Whats up Gold to monitor network/servers.

●Blackberry Enterprise Server administration

●Configured and maintain MacAfee E-Policy Server, WebSense Web Security portal, Cisco Unified Personal Communicator, and our fax server (Net Satisfaction)

●Setting up SharePoint security as well as modifying pages and polling.

●Setting up groups in SharePoint for imaging purposes linked with Knowledge Lake imaging software

●Installation and support of 3rd party software for Legal, Financial, and Engineering software.

●Configured and maintained Postini Email services.

●Setup Video Camera software for building security.

7/2008-4/2010 HOWDEN BUFFALO

Systems Support Specialist

●Provide technical hardware and software support using primarily Windows XP to agency employees.

●Using Active directory 2003 to change security and user management (adding & removing users, modifying user and group permissions, etc.)

●Using Symantec Ghost 7.5 to imagine certain machines

●Using SMS to create packages and collections and roll out software to users.

●Using Backup Exec 12.5 to backup files to tape and SAN devices.

●SharePoint administration to provide client needs on our intranet.

●Setting up and configuring blackberry devices for users using blackberry enterprise server.

●Maintain the Exchange 2003 server.

●Using Web Control Surf filter on the ISA server to modify rights to certain websites.

●Renamed sites, servers, routers, printers for Global renaming project.

●Setting up servers and rack mounting in rack. Wide variety of tasks in the server room from installing new I-SCSI cards, backing up file servers, data servers, and email servers.

●Re-run cabling to clean up our switches and using Angry IP to ensure all objects are live.

●Blackberry Enterprise server experience.

●Setting up laptops and CAD machines for training purposes

●Answering helpdesk calls and solving calls sometimes remotely using DameWare

●Using Websense to monitor and track emails

●Setup Wireless access points and configuration

●Setup Video Conferencing

●Setting up printers on print server

●Manage over 35 servers using VMware Infrastructure client.

●Maintain the WSUS update servers for all 9 locations.

10/2004-6/2008 DHEC- SC Department of Health and Environmental Control

Information Resource Consultant

●Provide technical hardware and software support from Windows 2000 to XP to agency employees and other technicians within the agency and management of help desk with the use of Track IT software.

●Install and configure approved software by the agency to employees as well as installing and configuring desktops, laptops, printers, scanners and other peripherals.

●Serve as a backup to the helpdesk in taking calls and either solving calls or assigning the calls to different BIS departments.

●Windows 2000 and 2003 server experience with use of Active Directory dealing with profiles and resetting passwords.

●Novell Netware 5 server support of 9 servers, such as running DSRepairs, insuring backup of server data, network configuration, maintenance, and support are part of a day-to-day routine, and maintenance of Backup Exec 9.

●Requires extensive phone, remote fixes using ZenWorks, and desk-side support to end-users covering both hardware/software.

●Installing 3rd party software on our Novell servers and Windows clients for backup and network related software as well as configuring backup software. Then physically dealing with backup tapes to keep an onside and offsite tape backup of systems.

●Configuring VPN and troubleshooting related problems.

●Remote connectivity to 4 Metaframe Citrix servers, Cisco switch configuration and installations, and various other networking installs.

●Knowledge of Windows 95, 98, 2000, NT, and XP are essential. Also, able to configure, migrate, maintain, and troubleshoot Novell Netware servers.

●Set up a testing environment using Windows 2003 server in order to get ready to migrate our networking scheme.

●Assist with major implementations such as Novell Server Software Updates, GroupWise Upgrades, virus scanning, security administration and maintenance and support.

4/2003-7/2004 NCR “First Line Solutions”

Network Systems Management Support Specialist

●Interface with customer service, field engineers and Level Two engineers in order to provide problem resolution in a high volume call center environment using the REMEDY software.

●Taking on average of 30 calls a day (team lead 8 of the 14 months) that average 9 minutes in length in assisting, configuring and troubleshooting SNAP Network Attached Storage (NAS) devices to work in a variety of network environments (Windows NT/2000/2003 domains and workgroups, Novell Netware, MAC OS 9 and OSX, and Unix/Linux/BSD). Support for many different types of network protocols. In depth knowledge of RAID configurations, DHCP leasing, and DNS.

●Using VPN connections and PC Anywhere to dial into customers’ networks as well as SSH and other command interfaces to help configure SNAP Appliances.

●Troubleshoot Quantum DLT/SDLT tapes drives and Snap Appliances storage devices to correlate with multiple backup solution vendors such as Veritas, ArcServe, Windows Server Backup, Retrospect, and Backup Express software.

●Used MS Project to assist with the design of server room to create a departmental test lab.

COMPUTER EXPERIENCE

●Networking: TCP/IP, DHCP protocols, networking, Cisco ASA and Fortinet Firewall, DNS configuration, administration, load balancing, DFS security, and network compatibility with Cisco, Adtran and Brocade switching technologies,

●Hardware: NetApp, HP EVA, HP and Dell Servers, Cisco UCS, Windows and Apple compatible personal computers, SCSI tape backups,, motherboards, processors, chipsets, chassis, raid controllers, Cisco and Adtran switches, routers, printers and modems.

●Software Applications: Exchange 2013, 2010, 2007, 2003, Github, Octopus, Azure Cloud, Splunk, SolarWinds, MFA/DUO, Identity and Access Management, Windows 7, Windows 8, MS Office, Active Directory 2012, 2008, 2003, SQL SERVER, MS Project, SharePoint, Dynamics CRM, Cisco ASDM, Fortinet firewalls, Remedy, SNAP, NW Admin, ZenWorks, R-Console, Veritas, Track-it, FileSpy, Symantec Console Monitor, Mcafee console, DameWare, Websense, SCCM, VMware, Symantec Backup Exec, WebSense, Net Satisfaction, Compellent, NetApp, Putty, Microsoft Dynamics AX

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