Customer Service Representative

Veronica Williams

PATIENT CARE COORDINATOR

Orlando, Florida 407-***-**** ***************@*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Experience

Hills Orthopedic Receptionist 2022-2023

Greet patients in the facilities and over the phone.

Assist doctors, nurses, and patients.

Schedule doctors; appointments for patients.

Prepare medical files.

Manage medical records.

Taylor Pharmacy Patient Service Representative 2020-2022

Responsible for inbound calls

Answer questions regarding medication, prescription insurance.

CVS Health Patient Service Representative 2015-2020

Responsible for inbound and outbound calls.

Answer questions regarding medication, prescription insurance.

Offer solution needed to help simplify their healthcare experience.

Walmart Health Services Patient Care Coordinator 2012-2015

Responsible for Inbound and outbound calls to set up medication shipments.

Liasson between patient and company to record and resolve customer complaints.

Received payments and record receipts for service.

Education

Oakridge High School 1994-1998

High School Diploma

Skills & abilities

Patient Care

Customer Service

Front Desk

Contact this candidate