Niccole Prestimonico

Customer service representative

Hoboken, NJ 07030

adykhd@r.postjobfree.com

+1-201-***-****

With 10+ years of hands-on experience, friendly customer service professional committed to providing high-quality service and developing customer relationships. Work Experience

Front Desk Administrator

Mid-Manhattan Oral Surgery - New York, NY

November 2020 to Present

• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.

• Checked in patients, gathering all personal and insurance information needed.

• Schedule appointments by phone and email.

• Contacted insurance companies regarding dental coverage and benefits.

• Resolved customer issues quickly and notified supervisor immediately when problems are escalated.

• Answered and placed phone calls regarding patient appointments

• Pull and update patient files after each appointment

• Present Treatment plans

• Performed clerical duties such as copying, faxing, filing, emailing, etc.

• Received and processed payments made by patients or insurance companies. Manager/Customer Service Representative

Planet Sun Tanning Salons - Hoboken, NJ

March 2011 to November 2020

• Hiring employees as well as writing work schedules

• Handle all salon inventory and process weekly orders, as well as create purchase orders for each order placed

• Greet clients in a warm friendly manner

• Responsible for maintaining the daily upkeep of the salon

• Responsible for responding quickly to and resolving any client’s questions, problems or complaints

• Educate every client about all packages, lotions, and the benefits of tanning/spray tanning

• Providing every client with the best possible experience

• Responsible for training all new associates

• Answer telephone inquiries in a timely, professional manner, as well as scheduling appointments

• In charge of inputting all new client information into the POS system. Customer Service Representative

Downtown Woody's Grooming Salon - Jersey City, NJ

May 2016 to September 2019

• Greet clients and visitors in a professional and friendly manner

• Receive and transfer incoming telephone calls and take messages as needed

• Fill out necessary boarding and grooming forms,

• Make reservations and appointments

• Check pets in and out of the kennel, collects money due for services rendered and completes client files and assist with retail sales

• Responsible for maintaining the daily upkeep of the salon

• Explain any salon services or procedures and grooming styles. Education

High school diploma

Hoboken High School - Hoboken, NJ

September 2007 to June 2011

Skills

• Customer service (10+ years)

• Management (4 years)

Languages

• English - Intermediate

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