Post Job Free

Resume

Sign in

Customer Service Assistant Manager

Location:
Gettysburg, PA
Posted:
July 28, 2023

Contact this candidate

Resume:

Morgan Baker

Littlestown, PA *****

adykh0@r.postjobfree.com

+1-717-***-****

**-****-***, ******. * years management experience. 5 years retail experience. 2 years accounting experience.2 years craft and fabric experience.

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Walmart - Gettysburg, PA

January 2021 to Present

• Opens and closes store.

• Fixes cash recycling machine.

• Orders change and cash through loomis for store.

• Removes cash from all registers.

• Counts and makes deposits for store, including checks.

• Unloads trucks as well as checking them in, preforming audits, and following proper procedures for cold products when entering store.

• Stocks and unloads merchandise.

• Hires and terminates associates when needed.

• Coaches and leads associates as needed.

• Learns all aspects of the store.

• Fixes registers as needed, including debit readers, self checkouts, computers, and printers.

• Cleans and maintained equipment.

• Sends in tickets for store repairs.

• Works with ecolab in case of unwanted pests.

• Makes and edits days working for associates.

• Approves or denies time off.

• Trained in emergency procedures.

• Trained to sell hunting and fishing licenses. Approves store displays.

• Went to walmart academy and trained to manage, including passing tests and weekly training for a year on business numbers and trends.

• 5 years safety certificate

• Stay and count backstop and merchandise for inventory.

• Manage outside teams for inventory

• Set up, work, and tear down black friday merchandise. Entertainment Manager

Walmart - Gettysburg, PA

June 2019 to Present

• Works photo lab and cleans and fixes equipment.

• Leads large team to unload trucks and stock. Changes TV and computer displays.

• Works with multiple companies to set outside displays including go pro, and book new releases.

• Handles video game releases and console releases.

• Orders and rotates photo supplies.

• Calls and works with warehouses to get supplies.

• Takes and makes colanders, canvas prints, passport photos, and makes sure they are all good quality.

• Gives out breaks and manages employee breaks and loas.

• Follows covid cleaning and social distancing processes.

• Set up for black friday.

• Direct customers and upsale products.

• Clean, fix, and maintain kiosks for customer.

• Clean and run fuji equipment for quarterly tests.

• Set mods for department.

• Send back unsold movies and games, including repackaging them.

• Mark down merchandise as needed.

• Repair or claims damaged products.

• Help despence and load site to store orders.

• Make sure express and door dash orders are correct and sent out in a timely manner. Department Manager

Walmart - Gettysburg, PA

January 2018 to Present

• Order and check in jewelry, including gold, silver, and diamonds.

• Send out jewelry for customers that need resized or repaired.

• Order in special jewelry for customers as needed.

• Record all high end jewelry for store.

• Maintain overstock jewelry.

• Order and use ear piercings kits.

• Maintain and keep layaway jewelry ao its easily found.

• Stock and order merchandise for department.

• Order supplies for watch repairs.

• Repair watch springs, replace batteries, and replace watchband straps or chains.

• Clean and polish jewelry.

• Clean and change displays as needed.

• Help in appeal by setting and stocking mods.

• Set and stock mods for my department.

• Help clean and maintain fitting rooms.

• Unload and works clothing merchandise.

• Order fixtures and displays.

Customer Service Manager

Wal-Mart Cashier/Service - Gettysburg, PA

December 2017 to Present

• Department manager of 82 (candy and tobacco) as well as Gettysburg souvenirs. (this includes stocking, ordering, counting, and maintaining these departments.)

• Managing over up to 30 cashiers at a time, making sure needs, key flicks, and breaks and lunches are met.

• Managing over Cart pushers, service desk, and self-checkout.

• Works in store accounting, including depositing checks and cash on a large scale.

• Can fix registers, self-checkouts, money order machines, coin star, and promo water machines.

• Have opened and closed stores.

• Over recalls, supply orders, and fraud protection.

• Trained to spot money laundering and fraud

• Trained to do returns and check products for faults.

• Trained to handle chemical spills properly to state laws, including flammable and gas spills.

• Trained to swap propane tanks as needed.

• Work with candy vendors to get product and new displays as needed.

• Work with card vendors to get in pokemon and magic card.

• Maintain a safe parking lot, including calling to replace signs and fix potholes.

• Help AP when they need us to stop thrift or scams. Lawn and Garden Associate

Walmart - Gettysburg, PA

March 2017 to Present

• Works with customers to find proper soil and care for bushes, flowers, and trees.

• Load and unloads soil trucks

• Check in soil and flower trucks

• Load and unload flower trucks

• Treat flowers as needed for pests

• Water and maintains plants

• Builds outdoor displays including grills and firepits

• Help build bikes

• Work and maintains register

• Stock sales floor

• Clean and maintain safe environment.

• Help in neighboring departments in hardware and crafts

• Work with vendors for outside displays

Hardlines Associate

Walmart - Gettysburg, PA

June 2016 to Present

• Works in hardware and sporting goods

• Can cut keys as well as clean and maintain machine.

• Trained to sell hunting and fishing licenses

• Stock and check in ammo

• Mix and order paint for customers

• Properly trained to shake paint

• Organize and maintain top stock and overstock for both departments.

• Maintain good customer service.

• Help load large merchandise into cars.

Arts and Crafts Specialist

Walmart - Gettysburg, PA

April 2016 to Present

• Work multiple departments.

• Knows how to mix paint and cut fabric.

• Can print, load, and sell fuji photos.

• Make colanders, posters, mugs, photo books and more. All done in store

• Experience with site-to-store pick ups and returns.

• Ran crafts and fabrics for about 6 months due to a sudden injury from manager.

• Can print reports, do mods, and scan outs.

• Knowledge on ordering product.

• Experience setting up working black friday sales

• Stock and maintain merchandise to provide a great customer experience.

• Order large displays for crafts.

• Maintain top stock and overstock in backroom.

• Order and count fabric that comes in

Cashier/Customer Service

Walmart - Gettysburg, PA

July 2015 to Present

• Works register

• Keeps register clean

• Greats and helps customers

• Keeps asiles clean, including sweeping and zoning

• Folds clothes in spare time

• Certification to sell tobacco products.

• Trained to spot fake IDs

• Clean and maintain freezers and drink coolers.

• Restock merchandise

• Put up and stock clip strips

• Load items into customer cars

• Greet and welcome customers

• Help direct customers as needed

• Help with CMN fundraising including organizing cookouts desk associate Cashier/Service

Wal-Mart

January 2015 to December 2016

• Help customers check out.

• Bag and move groceries for customers.

• Help customers with everyday needs and customer service.

• Help push in carts if necessary.

• Clean up chemical spills and blood spills when necessary.

• Cash checks and process money orders. Complete money transfers and returns, both in store and online.

• Complete recalls, load cards, and Fix basic problems with register and MoneyGram equipment.

• Tobacco trained.

• Knowledge with working on self-checkout, portable checkouts, and fixing that equipment.

• Help customers with primi water exchanges, propane exchanges, and basic store information.

• Help with customer returns.

• Help with online and pick up today returns.

• Help pick up today load cars as well as collecting and despising orders.

• Help with store layaway programs, including staging products.

• Repackage and send out returns

Truck Loader/ Unloader

Environmentally Safe Products (ESP.inc) Truck loader - New Oxford, PA January 2012 to December 2015

• Worked summers only

• Load and unload trucks by myself in both freezing and hot conditions.

• Label and inspect instillation roles before shipping.

• Properly package product so it dosn't get damaged

• Claims damaged product as seconds to sell at a discounted price. Education

High school diploma

Academy training - York, PA

April 2015 to Present

New Oxford High school - New Oxford, PA

2011 to 2015

Skills

• Deposits

• Management experience

• Cashier/customer service

• Get up and go attitude

• Friendly

• 17 position moves in 5 years

• Willing to learn anything and everything

• Customer Service

• Front Desk

• Customer Care

• Customer Experience

• Multi-tasker

• Training & Development

• Assistant Manager Experience

• Cash Handling

• Merchandising

• Retail Sales

• Store Management Experience

• Inventory Control

• Fundraising

• Recruiting

• Retail Management

• Administrative Experience

• Supervising Experience

• Load & Unload

• Accounting

• Upselling

• Human Resources

• Strategic Planning

• Budgeting

• Interviewing

• Pricing

• Office Management

• Event Planning

• Purchasing

• Quality Assurance

• Profit & Loss

• Employee Orientation

• Leadership

• Sales

Assessments

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Gone too 5 uears of offsite managment and accounting training



Contact this candidate