Samuel L. Williams

**** ************* ****

Oakland, California 94621 310-***-**** adykc1@r.postjobfree.com

OBJECTIVE: An IT or Operations position utilizing my extensive experience

SUMMARY OF QUALIFICATIONS

13+ years in IT and Operations, providing professional support with Fortune 100 Corporations.

Independent and self-motivated with excellent editing, writing and proofreading skills; able to create and maintain positive relationships with clients and colleagues at all organizational levels.

Focused, highly organized, detail-oriented and able to prioritize and multi-task in fast-paced environments.

IT SKILLS

OS / Languages: MAC / PC / UNIX / HP UNIX / LINUX / WINDOWS NT

Applications: OpenView, TCP/IP Platforms, Espresso, SAP, Autosys Job Scheduling, MS Word 2000, WordPerfect, Excel, Outlook, Peregrine, HTML, Filemaker Pro, EDGAR, Internet, Unix, Maestro, Tivoli, Amity, Formula

PROFESSIONAL EXPERIENCE

9/07 - 11/22 Premier Dog Walks, Inc., San Francisco,CA

Dog Walker

Safe fun for your dog. Peace of mind for you.

- Fun Group & Private Walks

- Potty Breaks

- Socialization & Dog Friends

- Behavioral Training

- Pick-Ups/Drop-Offs Included

- Flexible Scheduling

5/06 – 8/07 APPLE COMPUTER, Inc., Newark and Cupertino, CA

NOC / Operations Analyst – Data Center

Systems and storage monitoring and reporting LAN and WAN network monitoring and reporting.

General troubleshooting and escalation, Hardware and OS installation, system administration of Mac OSX, Secondary administration of AIX, Linux, Solaris, and Windows.

Physical security and maintenance of raised-floor facilities, backup and recovery of production data, tape library and media support, SAP and Autosys Job scheduling.

General support for iTunes, iPod, iPhone, Mac, AppleStore and secondary HelpLine support.

5/00 – 6/03 BANK OF AMERICA, San Francisco, CA

Computer Analyst I

Executed daily processing reports, monitored tape drives and backups, performed operating system response queries, and initiated system commands on Security Settlements System.

Monitored and fully supported ATM Network in Western Region (CA, AZ, OR, WA, ID and NV).

Resolved problems proactively utilizing Tandem, Base 24, Formula, Tivoli, Windows NT, Windows 2000, Windows XP, Unix, Maestro, and Outlook Platforms.

Provided 24/7 Technical Support to dedicated staff and management.

8/94 – 5/00 VIKING FREIGHT SYSTEM INC., Santa Clara, CA

Computer Operator III/ Help Desk Analyst

Performed scheduled system runs, operated applications, and verified system output, created cartridge for job output, printing and distribution of Daily reports.

Resolved problems from minor to major as Help Desk Liaison for the internal end-user community.

Worked on Tandem/Compaq, Sun UNIX, HP UNIX, AS/400, LAN, WAN, Windows 98, Windows NT, OpenView, Peregrine and TCP/IP Platforms to support billing and lading systems.

Interfaced with West Region Operations to provide seamless delivery systems and operations.

10/89 – 10/93 WELLS FARGO BANK, Walnut Creek, CA

Computer Operator I & II Help Desk Analyst

Rendered scheduled runs. Operated applicable applications. Replaced malfunctioning CRT. Verified system output. Updated and maintained tape library. Performed daily backups for applications.

Created tapes for job output, printing and distribution of daily reports. Maintained IT inventories.

Operated and trained staff on Tandem Platform and side systems.

Supported customer services as Help Desk Liaison to end-user community.

EDUCATION

Computer Science Studies – 3 years

COLLEGE OF ALAMEDA & UNIVERSITY OF SOUTHERN CALIFORNIA

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