Customer Service Quality Control

Professional Summary

Skilled and experienced manual labor professional with 10+ years in a variety of industries. Expertise in construction and product management duties especially machine operation, assembly, quality control, and safety and compliance. Formerly incarcerated with a proven ability to lead, work independently or part of a team, and able to handle multiple projects with accuracy. Seeking opportunities as a new welding graduate.

Certifications & Licenses

Welding Training Certificate / Richard J. Daley College / 2023

●Trained in all major welding techniques including SMAW, GMAW, GTAW, and TIG

●Reading and interpretation of blueprints and safety procedures

Lift Truck Operator Certificate / National Safety Council / 2023

Commercial Driver’s License / 2012

Skills

Experience

Production Line Worker / GraysHill / Lagrange, IL 2018 - 2020

●Adhere to company safety protocols and guidelines including proper use of PPE, handling hazardous materials, and maintaining health and safety compliance, recognized for outstanding dedication to safety protocols 100% of the time.

●Conducted quality control inspections on production parts, ensuring production meets established specifications and reporting defections and deviations, resulting in an 8% reduction in product defect outputs.

●Programmed measurement programs using the Vision system to manage inventory.

●Solid track record working in a team-based environment.

●Required to perform preventative maintenance on automated machinery.

●Required to read work orders, routing sheets, bills of materials, and sample assemblies.

●Create measurement programs using the Vision system for use in daily production.

Uber/Blue Cab Chicago, IL

Taxi/Cab Driver 2013 – 2018

●Processed passenger payments ensuring correct fares are charged.

●Provide high-level customer service and professionalism to a diverse range of clients.

●Maintained the taxi in a clean, tidy, and safe condition at all times.

●Provided regular communication with the dispatcher before, during and after each trip.

Midway Moving Company Chicago, IL

Driver/Loader/Unloader/Mover 2011 - 2013

●Responsible for moving and hauling household furniture for residential and office furniture for businesses.

●Reviewed all inventory before and after the move to ensure all items are in good condition.

●Provided excellent customer service to clients and team members, promoted to shift crew lead.

●Responsible for driving crew members to and from work locations.

Education

Lake Land College

March 2010

Certificate in Job Preparedness

Regional Office of Education

2006

General Education Development (GED) Diploma

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