Customer Service Administrative Assistant
Resume:
Toni Hernandez
West Hills, CA *****
*********@*****.***
To obtain gainful employment in administrative support, customer service, or manufacturing where my diverse experience and skillset will be useful and valuable to the organization.
* SKILLS AND ATTRIBUTES
Proficient in oral and written communication skills. Possesses excellent people skills, initiative and tact. Attentive to task demands and details, and able to grasp relevant information quickly. Can work with minimum supervision both independently and within a team environment. Adept at MS Office (Word, PowerPoint, Excel, Outlook). Work Experience
Wardrobe Consultant
Etoile costume and party - Tarzana, CA
October 2021 to Present
By connecting via phone, wirelessly or personally meeting and along with my tract record of high quality customer service and satisfaction, I am able to build an image anyone is trying to achieve. With their persona, unique characteristics and some research I am able to utilize my experience and resources I’ve gained working along with theatrical and movie industry professionals to hit their projected outcome. Food Service Associate/Zone Lead Level 3 (Paleo area manager) Amazon Fresh - Porter Ranch, CA
July 2020 to October 2021
Woodland Hills, CA
• Proficient and certified in food handling practices. Utilizes customer service and proper food handling skills in the preparation of produce, meat and seafood. Teaching and training teams of associates and leadership from various locations through example and integrity. Uses good judgment with all tasks such as but not limited to inbounding of meat & seafood and produce daily. Processes of dock checking, use of T57 handheld scanner system to receive, stock or stow products. Personal Shopper
Amazon/Whole Foods - Northridge, CA
April 2019 to July 2020
Provides customer service via preparation of online grocery orders for timely delivery or pick-up Assembler
Medtronic - Northridge, CA
July 2018 to November 2018
Performs manual and mechanical assembly of a variety of instruments and appliances for diabetes care which include implantable insulin pump sensors specifically in the needle to pedestal section
Prepares proper documentation of work completed
Quality checks and controls manufacture of products in accordance with proper ISO and SOP health and safety practices
Private Resident
Madalene Graziano - West Hills, CA
April 2013 to March 2017
Provides direct patient care, non-medical
Monitors patient's health conditions and prepares report updates
Assists in meal preparation, medication distribution and re-order, physical exercises, arranging appointments and transportation
Senior Interviewer/Receptionist
Davis Research LLC - Calabasas, CA
February 2003 to May 2013
Conducts interviews and provides customer support for a long-standing financial services study during the first three (3) years in a high-volume call center
Functions as senior interviewer utilizing special skillset in special analytic studies for various industries such as healthcare, automotive, political and home-building
Performs reception duties, handling of electronic mail and hard copy correspondence, file organization, data documentation, screening telephone calls and directing various queries to relevant departments Administrative Assistant
Accent on Seniors - Encino, CA
January 2008 to March 2009
Provision of administrative support services to the Director and general office including schedule management, efficient handling of electronic mail and hard copy correspondence, courier service coordination, file organization, data documentation, handling telephone calls and follow-ups, and ordering of office supplies
Education
Medical Assisting
Bryman College
2000
El Camino Real High School
1994
Skills
• Front desk
• Customer service
• Microsoft Office
• Medical office experience
• Computer skills
• Caregiving
Certifications and Licenses
ServSafe
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