Customer Service General Manager

E. Nicole Daigle

*** ******* ***** #***, ******* Beach FL, 33069

770-***-**** ************@*****.***

Professional Summary: Experienced and accomplished manager with 14 years in the restaurant industry. Looking to utilize my extensive background in customer service, training and leadership skills while upholding the highest standards in a management position with a company that will continue my professional development and allow me to contribute in a mutually beneficial way.

Professional Experience:

AC Hotel - Doral, FL - Beverage & Food Manager - 6/2022 to 10/2022

Responsibilities include maintaining the F&B revenue, profitability and quality goals. Ensure efficient restaurant/bar operation, as well as maintain high production, productivity, quality, and customer-service standards. I am responsible for ensuring compliance with all health, safety, brand, training and or other requirements. Cooking & creating daily specials are a fun part of my daily activities. Successfully performed a complete overhaul on the breakfast buffet, the bar & night time food & a very busy market. Created an inventory system. Taught & reviewed Marriott standards daily. More than doubled guest satisfaction scores in my first 2 weeks and received more positive trip advisors reviews than any other employee.

CT Taqueria - General Manager/Assistant General Contractor - 1/2021 to 4/2022

Relocated to South Florida to open a family restaurant mid construction. Took on the role of assistant general contractor. Dealt with all contractors & city inspectors. Faced serious supply issues that required thinking outside of the box to complete the restaurant. New environment required focus, strategic thinking & sharp negotiating skills while juggling multiple priorities. Learned the changes needed to open in a new state, especially with different liquor laws & community trends. Created strong relationships with my vendors that saved us thousands of dollars & are still paying off. Trained a new staff with little assistance. Set up performance based schedules & promotions. Started a give back program for the community that is still in place.

Salata Salad Kitchen - General Manager - 9/2018 to 1/2021

Took over a failing store and was able to turn it into a strong thriving restaurant. Met weekly inventory standards. Was one of two that actually made their weekly/monthly numbers. Created performance based scheduling & an incentives program. Opened a new location at the beginning of Covid. Reached out to the community for employees & opened completely staffed. Made an incredible bond with local schools through a program that I created to help kids show their parents what they were doing at school during Covid. My community involvement increased our sales by $2,000 a week. Started a Hero fund that paid for any Hero meals through Covid.

Outback Steakhouse – Manager – 2/2012 to 3/2016

Set up server assignments and ensure that all daily staffing concerns are resolved, adjusting staffing levels accordingly, to meet daily sales needs. Conducted bi-monthly inventory counts for COGS and weekly liquor counts for ordering purposes. Improved tracking system and inventory management which resulted in decreased liquor cost. Responsible for interviews, scheduled trainees with trainers, verified that trainee and trainer complete all required online courses and all new hire paperwork. Provided trainers with all the tools for them to train successfully. Teach and uphold all company standards and local health code standards. Maintained 100 on County Health Inspection. Created solid, loyal connections in the community that drove sales in consistently.

Chili’s Grill and Bar – Regional Training Coordinator/Manager – 11/2006 to 12/2011

Created and maintained a complex system of action plans geared towards operational excellence while exceeding guests’ expectations. Covered all details to ensure the ambience and spirit of the restaurant, making it a fun and professional working environment for the employees as well as an immaculate atmosphere for the guests to enjoy and have a memorable dining experience. Succeeded in raising staffs’ awareness of company standards, providing clear direction so that all staff members had a complete understanding of company goals. Regional Training Coordinator, maintained training standards for the region. Trained all in-store coordinators. Maintained and provided all training materials and orchestrated trainer outings. Completed all new hire orientation and paperwork. Converted hiring paperwork to the I9 process. Maintained community relationships such as having food and toy drives.

Education and Training

Aloha POS System, POSI Touch POS System, NCR Silver

MS Office, Excel, Toast POS, Square POS, Micros

ServSafe Food Certified expires 2021

Medix School, Smyrna, Georgia

Medical Assistant – Graduated with Honors

Brookwood High School, Snellville, Georgia

Graduated with College Prep Seal

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