Customer Service Representative

Nicole M. Collins

Crete IL *****

**********@*****.***

773-***-****

OBJECTIVE

Dedicated, service-focused professional seeking to transition into healthcare as a RN.

Reliable worker with the ability to learn new concepts and skills.

Current on all immunizations (including tuberculosis and hepatitis B).

Covid vaccinated

RN and MA POC compentencies

WORK EXPERIENCE

Lead Medical Assistant (Hematology Oncology/Infusion Center)

12/2014-11/2021, Rush University Medical Center, Chicago, Illinois

Triaging patients, administrating injections,

Changing patients dressings (ports, PICC lines, and central lines)

Glucose Testing, Rapid Strep Throat, Growth Chart, Urinalysis, POC Pregnancy Testing

Appointment Scheduling, Charting, Inventory

Phlebotomy techniques, Blood Cultures

EKG’s

Trained new medical assistants

Administering Immunizations

Certified Nursing Assistant

3/2014-11/2014, Courtyard Healthcare Center, Berwyn, Illinois

Assisted residents in daily chores such a bathing, dressing, grooming etc.

Take patients vitals

Feed residents

Empty Catheter bags

Help in the environmental preservation of the nursing unit

Customer Service Representative

8/1996-2/2011 Comcast Cable, Customer Service Rep. Tinley Park, IL

Received inbound calls to assist customers with billing, scheduling appointments, problem solving, technical issues, processing payments

Upgrading old and new accounts, checking customers arrival times for appointments and applying credit adjustments on the accounts

EDUCATION

12/2013-2/2014 Samland Institute of Allied Health and Technology, Chicago IL

6/2003-6/2005 Illinois School of Health Careers, Chicago IL, (Registration # 194356)

9/1988-6/1992 Richard T. Crane High School, Chicago IL, (Diploma)

Key Accomplishments

Highly praised for effective team work and constant delivery of exceptional care to the patients

Trained new Nursing assistants

.

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