Customer Service Human Resources

Shelia Ware

Email: **************@*****.***

Home 972-***-****

Lancaster, Texas

Professional Experience: Over 10 years working in the Medical Clinics and Private Practices which included Medical Patient Assistance, Medical Coding, Billing, Scheduling, Administrative Skills, Experience with all types of Medical Insurances both Private to Medicare Medicaid and Patient Registration. With Excellent Customer Service and Communication Skills Detail Oriented and Leadership Skills.

Software & Technical Skills:

Microsoft Word, Excel, Outlook Publisher & Power Point, Epic and AHIQA Systems.

Work Experience:

Fort Worth Renal Group Medical Records Coordinator 4/19- Present

Handling Incoming Calls for New Patient Appointments

Managed inpatient 1.0 listings

Handling work que discrepancies, billing problems and other issues that concerned billing.

The input of hospital demo’s

Processed Referrals and traveled with MA” s for registration outside outpatient Clinics

Parkland Memorial Hospital: Clinic Coordinator 4/06- 12/18

Experience included working for several Medical Clinics within the parkland Units

Which also included Hem Oncology working with Cancer Patients

And helping with oncology Nutrition

Verification of Insurance

Renal Dialysis & the Burns Specialty Clinics

Coordinating & scheduling transportation for patients for clinic appointments

Helping with referral of non-funded patients to a financial counselor

Collect unpaid co-payments or balances

Retrieves, coordinates, and/or sets up medical records and the Dermatology Surgical Clinic

Charge entry for the Epic Program

Schedules follow-up patient appointments

Coordinate no-show/cancellation procedures to optimize available appointment times

Specialty clinics: Renal, Vascular, Surgery Trauma, Surgery Endocrine

Manage clinical staff and other employees to promote teamwork cooperation and a positive public image

Assist in the training of entry level employees/Pilot My Chart

Discharge patients with lab, orders & appt & Business review/close charts after nurse’s discharge

Basic medical terminology, customer service & continued medical skills training

Stay abreast of the latest developments, advancements, and trends in the field of patient registration by continued seminars workshops

Department Assistant III, DCCCD, El Centro College,

Human Resources Clerk/Assistant, Associated Air Center, Dallas, TX

EDUCATION

Medical Coding & Billing Certificate of Completion

Continual ongoing Medical/ Continual Health/Medical/Safety/Billing & Customer Service Training.

Eastfield, Mountain View, El Centro, Richardland, & Tarrant County Community College – Continued Childcare Education, Staff Management, Employee Relations Certificate of Completion

Professional Administration Credentialing Board (PAC) in Child Care-Completion

Detroit College of Business; Dearborn, MI 48203 – Major; Executive Secretary

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