Post Job Free
Sign in

Store Manager Customer Service

Location:
Orlando, FL
Posted:
July 29, 2023

Contact this candidate

Resume:

Stacy

Edwards

407-***-****

edwards.stacy@icl

oud.com

Orlando, FL 32805

SUMMARY

Customer-oriented Store Manager offering over 10 plus years of

experience in retail operations, sales and service team leadership and

profitability strategies. Organized and skilled at prioritizing daily tasks

and following through to achieve performance and productivity goals.

Recruits, trains, develops and manages team of store associates and

assistant managers.

SKILLS

+ Multitasking and + Payroll Management

Organization + Team Building and

+ Cash Management Leadership

EXPERIENCE

Emerging Store Manager

Orlando, FL

Walgreens / Dec 1996 to Current

« Trained and mentored associates to teach daily tasks and

procedures.

¢ Balanced sales, reconciled cash and made bank deposits to

facilitate opening and closing duties.

+ Managed inventory tracking and physical inventory counts to

minimize loss.

« Completed thorough opening, closing and shift change functions

to maintain operational standards each day.

+ Monitored employee performance and identified performance

gaps for corrective action.

¢ Prepared weekly schedules to verify proper floor coverage within

fiscal guidelines.

+ Enhanced customer satisfaction and store operations through

relationship building and daily problem-solving.

Shift Leader

Orlando, FL

Burger King/ Jun 1993 to Dec 1996

« Counted cash on hand at shift change and closing to determine

shortages or overages and prepare bank deposit statements.

« Supervised and led employees to maintain productivity and

customer service levels.

« Handled escalated customer concerns and emergencies in

absence of manager or supervisor.

Line Cook

Winter Park, FL

Holiday house restaurant / Mar 1991 to Jun 1993

¢ Cooked multiple orders simultaneously during busy periods.

« Prepared dishes in fast-paced environment working with

teammates to maintain high customer satisfaction rate.

+ Restocked food items throughout shift to prepare necessary

ingredients for cooking and timely service.

EDUCATION AND TRAINING

High School Diploma

Lake Howell High School Jun 1990

Winter Park, FL



Contact this candidate