Store Manager Customer Service
Resume:
Stacy
Edwards
edwards.stacy@icl
oud.com
Orlando, FL 32805
SUMMARY
Customer-oriented Store Manager offering over 10 plus years of
experience in retail operations, sales and service team leadership and
profitability strategies. Organized and skilled at prioritizing daily tasks
and following through to achieve performance and productivity goals.
Recruits, trains, develops and manages team of store associates and
assistant managers.
SKILLS
+ Multitasking and + Payroll Management
Organization + Team Building and
+ Cash Management Leadership
EXPERIENCE
Emerging Store Manager
Orlando, FL
Walgreens / Dec 1996 to Current
« Trained and mentored associates to teach daily tasks and
procedures.
¢ Balanced sales, reconciled cash and made bank deposits to
facilitate opening and closing duties.
+ Managed inventory tracking and physical inventory counts to
minimize loss.
« Completed thorough opening, closing and shift change functions
to maintain operational standards each day.
+ Monitored employee performance and identified performance
gaps for corrective action.
¢ Prepared weekly schedules to verify proper floor coverage within
fiscal guidelines.
+ Enhanced customer satisfaction and store operations through
relationship building and daily problem-solving.
Shift Leader
Orlando, FL
Burger King/ Jun 1993 to Dec 1996
« Counted cash on hand at shift change and closing to determine
shortages or overages and prepare bank deposit statements.
« Supervised and led employees to maintain productivity and
customer service levels.
« Handled escalated customer concerns and emergencies in
absence of manager or supervisor.
Line Cook
Winter Park, FL
Holiday house restaurant / Mar 1991 to Jun 1993
¢ Cooked multiple orders simultaneously during busy periods.
« Prepared dishes in fast-paced environment working with
teammates to maintain high customer satisfaction rate.
+ Restocked food items throughout shift to prepare necessary
ingredients for cooking and timely service.
EDUCATION AND TRAINING
High School Diploma
Lake Howell High School Jun 1990
Winter Park, FL
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