Customer Service Administrative Support

CW

COLLEEN WILLIAMS

510-***-**** Concord, CA, CA 94519

Over 15 years successful background in administrative analysis of business office operations Excellent people skills in inspiring and motivating others to give their best effort Computer savvy…/ data bases and PC's as management tool including Peoplesoft, Word and Excel programs Principles and procedures of recordkeeping

Methods and techniques of administrative analysis

Knowledge and application of operating procedures and current labor contract Communicating clearly and concisely, both orally and in writing Preparing clear and concise reports

Establish and maintain effective working relationships with those contacted in the course of work Solve problems and successfully resolve customer service issues Reliable and detail-focused Administrative Specialist offering years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments. Highly efficient Administrative Professional offering 20 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Administrative support

Auditing

Databases

Directing the work

Payroll processing

Policies

Record keeping

Researching

Staffing

Supervising

Employee Training and Development

Contract Administration

BAY AREA RAPID TRANSIT DISTRICT

Oakland, CA

Transportation Administrative Specialist

12/1996 - Current

Supervise, assign and oversee the work of TAS employees which duties include time, labor, payroll, overtime and availability recordkeeping support;

Compose procedures and objectives and implementation of goals, policies and priorities to ensure the smooth operation of Transportation. Responsible for the supervision, work project coordination of the rew office staff by planning, coordinating and directing the day-to-day operations and duties of crew office TAS specialists. Coordinate, direct and assign duties to individuals on my shift. Responsible for maintaining accurate records and files. Trained and then supervised newly certified employees assigned to 2nd shift and audited their work daily.

Respond to inquiries from employees, foreworkers, and managers relating to timekeeping, payroll issues and provide assistance to transportation management regarding pay adjustments and other payroll related Summary

Skills

Experience

questions.

CITY OF SAN LEANDRO/OFFICE OF

MAYOR San Leandro, CA

Senior Clerk

02/1995 - 11/1996

Administrative support for the City Manager, City Clerk and support staff managing numerous calendars.

Composed and edited correspondence and reports; daily interaction with the public resolving complaints; prepared and maintained a variety of reports; screened incoming calls; provided assistance on departmental policies/procedures.

DIGITAL EQUIPMENT CORPORATION

San Francisco, CA

Administrative Secretary

09/1983 - 12/1992

Executive support to District Manager of a large field service computer company.

Prepared correspondence for signature, maintained files, databases and managers' calendar.

Scheduled and prepared agendas and presentation materials for meetings; transcribed minutes at weekly staff meetings.

Wrote email messages, memos and business leĴers for management and proofread all documentation to provide error-free correspondence. Set travel arrangements and gathered documents for management and executive staff meetings and trips.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Bay Area Rapid Transit District Oakland,

CA

TAS - Transportation Admin Specialist

12/1996 - Current

Responsible for directing, supervising and auditing the work of staff members.

Proficient in using the, BAP system in researching a variety of topics including utilization, payroll and grievances Serve as EDS (Employee Development Specialist) training newly hired TAS and input into their performance evaluation; record keeping of incidents, emergencies, labor hours and related topics; record, log and keep detailed files of adjustments in pay and hour records on employees; aĴendance including sick, vacation and work schedules.

Possess an extensive working knowledge of current labor contract for paying and seĴling grievances, disputes and pay inquiries. Handle a high volume of calls and inquiries from supervisors and employees on pay inquiries, proper staffing of vacancies and other work related issues.

College Of Alameda

Prereqs

1994

ALTERNATIVE EDUCATION

Although not presently enrolled in college, I pride myself in being a life-long learner of many different topics, i.e. real estate, stocks and multiple money making opportunities. I am an avid reader and consisting study the human condition and how we can make ourselves beĴer than we ever dreamed possible. Education and Training

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