Customer Service Data Entry

TAMERIA HOLMES

Retired Veteran

************@*****.*** 706-***-****

IT SUPPORT SPECIALIST

Motivated TechBridge graduate with extensive training in IT, Scrum and Azure. Bringing 10+ years of Customer Service and Administrative expertise in a variety of settings. Army Veteran, USPS Retiree, and Business Owner.

AREAS OF EXPERTISE

Customer Service Management Quality Control Insurance Verification Insurance Sales

Medical Coding Medical Billing Vital Signs Medication Administration Medical Terminology

Employee Evaluation Data Entry Microsoft Office Excel, Access

IT Concepts & Technology Infrastructure Applications & Software Software Development

Database Fundamentals Security Azure Scrum Cloud Computing

CompTIA IT Fundamentals Professional Scrum Master I Microsoft Certified: Azure Fundamentals

PROFESSIONAL EXPERIENCE

TechBridge Technology Career Program, Atlanta, GA (In Progress) 01/2022 – 05/2022

Participating in a 16-week technical training program earning Certifications: CompTIA IT Fundamentals, Professional Scrum Master I, and Microsoft Certified: Azure Fundamentals.

IT Concepts and Technology: Comprehends notational systems, illustrate the basics of computing and explain the value of data and troubleshooting.

Infrastructure: Set up and install common peripheral devices to a laptop/PC or secure a basic wireless connection.

Application and Software: Manage applications software, understand the various components of an operating system and explain purpose of methods of application architecture.

Software Development: Comprehend programming languages categories, interpret logic, and understand the purpose of programming concepts

Database Fundamentals: Able to explain database concepts, structures and purpose, as well as understands methods used to interface.

Security: Understands confidentiality, integrity, and availability concerns of secure devices and best practice methods.

Front Desk Concierge/HR Assistant Gateway Gardens, Bethlehem, GA 12/2021 to Present

Perform recruiting and staffing logistics, performance management and improvement tracking systems.

Perform Employee orientation, development, training logistics and recordkeeping.

Mail Carrier/Supervisor United States Postal Service, Athens, GA 11/2015 - 04/2022

Direct consumer relations, taking calls from customers, tracking lost parcels/mail, providing feedback, general customer service, sales, defensive driving, delivery services, scheduling, filing, data entry, performance evaluation, training new hires, customer complaints, managing workflow, oversee the sorting/organizing of incoming and outgoing mail/parcels/freight deliveries

Licensed Property and Casualty Insurance Agent, TTEC Work at Home, Duluth, GA 01/2021 - 05/2021

Assist individuals, families, and businesses secure coverage for residential and commercial properties, physical assets, and liabilities

Direct Support Professional Hope Haven of Northeast Georgia, Inc, Athens, GA 05/2020 - 01/2021

Provide aid, support, and guidance to people with disabilities with their daily activities, help with other needs for people with intellectual and physical disabilities, administer medications, data entry.

TAMERIA HOLMES Pg. 2

Quality Analyst/Inspector, Touchstone Precision (Dai-ichi Seiko Group), Auburn, AL 11/2013 - 11/2015

Direct consumer relations, taking calls and orders from current or potential customers, sales, communicate quantitative and qualitative findings from test results to the development team, monitor efforts to resolve product issues and track progress, process product reviews and inform the development team of defects and errors, ensure that the final product satisfies the product requirements and meet end-user expectations, spot areas for improvement to enhance the product's efficiency, research the current market for similar products and compare results.

Sales Associate Encore - Auburn, AL 05/2012 - 07/2013

Provide sales, general customer service, cleaning, stocking, inventory, money handling, etc.

MILITARY SERVICE

Branch: United States Army Service Country: United States Rank: E3

Shower/Laundry Repair Specialist US Army - Auburn, AL 05/2010 - 03/2012

Active-duty soldier, build portable shower systems and laundry machines for soldiers to use while overseas.

EDUCATION

Bachelor’s in business management (In Progress) Ashford University (online)

Diploma in Medical Billing and Coding Penn Foster College (online)

CERTIFICATIONS LICENSES

Certified CNA & CMA

First Aid and CPR February 2022

Property and Casualty License February 2021 to February 2026

Notary Public December 2021 to December 2026

Licensed Pharmacy Technician January 2022 to June 2023

CompTIA IT Fundamentals (In Progress) TechBridge, Atlanta, GA

Professional Scrum Master I (In Progress) TechBridge, Atlanta, GA

Microsoft Certified: Azure Fundamentals (In Progress) TechBridge, Atlanta, GA

BUSINESS

Tween Creations Inc (non-profit) www.tweencreations.com *****.*********@*****.***

Contact this candidate