Customer Service Administrative Assistant
Resume:
Maurita Storrs
Customer Service Representative -
Haltom City, TX 76117
********@*******.***
To secure a position with a stable and well established company that will lead to a long lasting career. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Leader/Cashier
Dham Management (711- Franchise) - Fort Worth, TX
February 2019 to Present
Help customers with items at POS. Stock cooler and shelves. Set up end caps with monthly sales marketing information.
Assistant Store Manager
Family Dollar - Haltom City, TX
February 2016 to October 2019
Help customers with groceries, unload freight and stock store shelves. Onboarding of new employees. Home Health Aide
Outreach Health Services - Fort Worth, TX
November 2014 to April 2016
Took care of one client, at her home assisted in cooking, cleaning, shopping, etc. Until she went on hospice 2016.
Tax Associate
Maurita's Tax Service - Haltom City, TX
January 2010 to November 2014
Preparation and filing of Federal Income Tax Returns for individuals. Tax Associate
H&R Block Tax Associates - Denton, TX
August 2008 to January 2010
Preparation and filing of Federal Income Tax Returns for individuals. Also processed checks for rapid refund service. Store keyholder.
Office Manager/Administrative Assistant
Signmasters, Inc. - Haltom City, TX
May 2004 to August 2008
Basic office procedures, order inventory, delivery of orders completed, and assisted in production when needed.
Customer care representative retention
UICI Insurance Center Mega Life and Health - North Richland Hills, TX March 2000 to April 2004
Answered calls from customers wanting to cancel their health coverage. Offered options in order to retain their coverage.
Education
GED in Basic courses
Fort Worth Independent School District - Fort Worth, TX 1989 to 1989
Skills
• Typing, 50 wpm, 96.15% accuracy, 281 keystrokes, basic computer skills, internet browsers. Firefox, Internet Explorer, Chrome, Email Software, Hotmail, Outlook, Gmail, Excel, Word, Word Perfect, Works, Microsoft Office, Data Entry Terminal, PDT, Mainframe, PMSC, People Soft, AS100, Scanners, Printers, Imaging, Rumba. (10+ years)
• Accounts Payable (10+ years)
• Residential Cleaning (10+ years)
• Payroll (10+ years)
• Accounting (10+ years)
• Hospice Care (9 years)
• Customer service (10+ years)
• POS (10+ years)
• Tax Experience (9 years)
• Recruiting (6 years)
• Account Reconciliation (10+ years)
• Employee Orientation (10+ years)
• Interviewing (10+ years)
• Shift Management (10+ years)
• Sales
Awards
Quality Team Leader
October 2003
Completed the Quality Team Leader Class.
Certifications and Licenses
Texas Notary Public
April 2014 to April 2018
Texas Notary Public
CMA PMSC CLASS
May 2001 to Present
CMA TRAINING BUSINESS BLOCK FOR SELF EMPLOYED INDIVIDUALS Food Handler Certification
May 2021 to May 2023
Assessments
Written communication — Proficient
July 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Conscientiousness — Proficient
August 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Learning agility — Proficient
April 2022
Learning and applying new information
Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
March 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Automotive maintenance — Proficient
March 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Food safety — Proficient
February 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
April 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Workplace safety — Proficient
July 2022
Using safe practices at work
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
General manager (hospitality) — Proficient
February 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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