Customer Service High School
Resume:
Lesly Escamilla
Houston, TX *****
****************@*****.***
OBJECTIVE
Organized, detail oriented, and energetic individual with a unique combination of business and people skills with the ability to learn quickly and adjust to new environments. Bringing a combination of knowledge,
ethics, personality, and adaptability to any challenge and having over ten years of diverse work experience in customer service, sales, knowledge of basic medical procedures, administrative assistance, and patient health care.
EDUCATION
Texas Southmost College - Brownsville, TX
Associates of Applied Science in Criminal Justice
Penn Foster High School - Scranton, Pennsylvania
High School Diploma, April 2014
Certifications
FCAW/FCAW-G, October 2022
TWIC
Medial Assistant Certification
EMPLOYMENT HISTORY
Case management Coordinator September 2016 December 2022
Jericho Home Health, Brownsville, TX
Collected required patient data through chart abstraction, data retrieval and computer-generated reports.
Scheduled staff activities, distributing labor for optimal performance and productivity.
Organized and updated training schedules, programs, and materials for new employees.
Coached and mentored employees through technical challenges.
Recorded accurate observations by applying active listening and critical thinking skills.
Intake Specialist May 2017 – June 2019
Southwest Key Programs, Brownsville, TX
Coordinate admissions and referrals
Provide administrative support as requested.
Answered calls on multi-line telephone system to direct callers, provide information to schedule appointments.
Coordinated office workflows and delegated tasks to manage high-volume duties.
Work Study Student November 2015 March 2016
Southern Career Institute, Brownsville, TX
Assisted with keeping office spaces clean, supplies stocked and forms ready.
Kept office documents well-organized and quickly retrieved files for team members.
Cleaned and prepared surfaces for welding to achieve durable and smooth bonds.
Identified and addressed defective parts, faulty workmanship, and substandard quality of work.
SKILLS
Microsoft Office, Customer and Personal Services, Communicate Effectively, Office Management
Problem solving, Analytical, Customer and patient relations, Recording Vital Signs, Vision Exams
Fluent in English and Spanish
Contact this candidate