Hafiz Muhammad Adeel Nawaz

Umm Guwailina, Zone **, Doha, Qatar • +974******** • adyjnj@r.postjobfree.com

• linkedin.com/in/hafiz-adeel-74ba85129

SYSTEM SUPPORT ENGINEER

IT skilled professional with 5+ years experience spanning technical support in a timely manner, having undergone, Computer Networking, Routing, Switching and Microsoft server 8/2012R2 hands-on experience, I'm passionate to learn in the area of Cybersecurity, Cloud Computing AWS, virtualization, and other variants of Software Define Networking(SDN)I'm looking challenging opportunity within fast-paced environments. WORK EXPERIENCE

Entelyst (Outsourced for GWC & UPS ) • Doha, Qatar • Full-time • 08/2022 - Present IT Services Company

IT Analyst

• Responsible for the daily backup on Veritas backup solution by changing the tape in the IBM storage servers for the dedicated backup & keep updated backup reports with an inventory.

• Responsible for the IMS (Information Management Server) for the data center temperature monitory, Humidity & UPS functional status along allow access for dedicated persons by enabling the alarming notification on their phones and email ID to do them alert.

• Responsible for the email security gateway console (Barracuda) for checking blocked, released & defer emails to process as per request upon approval.

• Responsible for enabling access to the email space, sharing emails, distributing email groups, resetting AD passwords, creating new users & allow dedicated rights for the users according to organization policies.

• Responsible for managing the tenants' accounts and purchasing the license for the users as per demands.

• Responsible for vendor management regarding any incidents that come either in the server support or any hardware service issue, broken parts, or third-party software licensing and purchasing.

• Responsible for enabling the LAN access for System installation by WDS (Windows Deployment Server) on request & make relocation for PC, MAC & Peripherals devices as required by users upon approval.

• Responsible for SCCM (System Center Configuration Manager) console for the users & devices and getting remote access to user’s PC to provide technical assistance along push the patches updates for the required user machines.

• Responsible to measure and figure out technical problems with LAN, and WAN connections as well as manage network connection devices Like ActaTek(Retina Scan Device), Printers, Scanners, Plotters & thermal imaging devices etc.

• Responsible for enabling the access for VPN on users ID's for working remotely.

• Responsible for the Exchange servers, for the email policies, assign to users as per demand along with managing the access for file servers, SharePoint servers & Teams server as well on request.

• Responsible for the ticketing portal (Manage Engine tool) for user complaints follow up about newly raised incidents and service requests & take a quick response to rectify asap by securing SLA policies

Entelyst (Outsourced for Qatar Museum) • Doha, Qatar • 02/2022 - 07/2022 IT Service Comany

IT Support Engineer

• Answer telephone calls/ Emails,logs, incidents & problems in the Service Desk application & act as the first line of help for all kinds of IT Incidents, problems & requests.

• Responsible either for onsite & remote installation of network printers & Local Printers that are served by COMPANY Business applications users along enable access to the network and shared printers on request.

• Support & manage Skype meetings, WebEx, GoToMeeting, Zoom meetings & teleconference calls with multimedia / AV support for presentation.

• Responsible to take follow-up & ensure to provide of timely status updates on open incidents or service requests until their closure with Level 1,2,3 support.

• Responsible for upgrading hardware & software as required increase of memory, Hard disk size, Operating system updates as well as applications to COMPANY-approved standards.

• Responsible for recovery (If possible) of lost user’s data caused by hardware or software failures errors along manage and maintain an accurate inventory of end user IT equipment in the Asset tracking system.

• Responsible for tracking the incident until closure & keeping the Users up to date with the incident status & making support on request after working hours.

• Responsible for licensing software like Oracle, SAP, PowerBI, and AutoCAD on approved requests & make enable access for the requested users.

• Responsible for resetting the password and unlocking users' accounts by Active Directory along that ensuring the installation and access for VPN(Cisco any connect) or Global Protect VPN connections for remote users.

• Responsible for tracking repeated common issues & incidents in the service desk to convey these issues on relevant company areas for improvement along perform incident classification, Prioritization & correlation with other reported incidents.

• Responsible for installation of either online or on-premise devices on request like Printers, Scanners & other network devices on approved request along enable access for file servers, Sharepoint servers etc.

• Responsible for Asset Tagging of IT end-user equipment and on-call support after working hours along relocation of PC's MAC & peripherals as required by the users. BCI(Outsourced for Allied Bank Limited

Pakistan) • Sāhīwāl, Punjab,

Pakistan • 10/

2020

- 01/

2022

IT Service Provider

Information Technology Network Engineer

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority & nature.

• Responsible for configuring, deploying, maintaining, troubleshooting and supporting computer workstations, laptops, printers, scanners, zebra printers, Network printers, mobile devices, phones, computers & telecommunications equipment Digital Signage and EQMS

(Electronic Queue Management System).

• Responsible to arrange & set the meeting, presentation on projector & video conference as well.

• Use "Team Viewer" and "VNC" software to get sessions on systems for troubleshooting and ensure the installation of any software on request for remote users.

• Managing "Solar Wind Orion" for mapping media links networks & monitoring media links if any link goes down or something is wrong then check with the vendor side to rectify it.

• Responsible to install Microsoft Office 365 license and configure users' accounts with custom and global administrative rights.

• Responsible to map a network drive, drive sharing, folder sharing, copy data from Linux OS to Microsoft OS(Win 10)and vice versa systems through "WinSCP".

• Responsible for network performance and providing network performance statistics and reports; develop strategies for maintaining the network infrastructure.

• Responsible for external support agreements and liaises with vendors along update the inventory of installed software and their licensing agreement to create policies and procedures for upgrades.

• Use Putty and Hyper-terminal software to configure & enable the access for router and switches by console cable.

• Responsible for IT Room maintenance and Harnessing after every six months along with CCTV security cameras as well.

Legends by Inzamam ul Haq • Lahore • Full-time • 03/2018 - 12/2019

(Textile Company)

IT Support Engineer

• Responsible for Installing OS, windows & servers along configure computer hardware, software, networks, printers & scanners.

• Responsible for monitoring & maintaining computer systems & networks to make respond in a timely manner to service requests & incidents to follow up until its closure.

• Provides technical support across the region remotely or over the phone to head office as well Setup accounts for new users on approved requests.

• Responsible for repairing and replacing equipment as necessary taking the follow-up with vendors.

• Responsible for training the new staff about the applications & software that are used in the organization and making them aware of new technology.

• Responsible for new hardware and software purchases upon approval for the company benefits.

• Responsible for the LAN & WAN technical Support if any incidents are raised and take the follow-up to find a cause to rectify it asap.

Soft-tech • Punjab, Pakistan • Internship • 10/2017 - 01/2018 Software Company

Software Quality Assurance Tester

• Responsible for writing test cases using project management tools like "Jira" and "Trello" to test current products & identify deficiencies for bug reporting.

• Responsible for solutions to identified product problems & resolved these according to user requirements and product standards.

• Responsible for working on different testing techniques such as smoke testing, sanity testing, regression testing, integration testing, and unit testing along to Investigate product quality in order to make improvements to achieve better customer satisfaction.

• Responsible for planning, creating & managing the overall Quality Planning strategy.

• Manage Agile methodology using scrum framework and collaborate with the product development team to ensure consistent project execution standards.

• Responsible for ad-hoc testing and negative testing to check the flow of applications in a negative scenario.

• Responsible for API Testing using Postman by HTTP methods (Get, Post, Put, Patch, Add, Delete & Remove).

• Identify quality assurance process bottlenecks & suggest actions for improvement to oversee continuous improvement projects & collect quality data for quality products. EDUCATION

MCS in Computer Science

Bahauddin Zakariya University • Multan Pakistan • GPA: 3.46 CGPA • 04/2015 - 08/2017 BSc in Computer Science

Government College University • Faisalabad • GPA: 61% • 03/2013 - 03/2015 CERTIFICATIONS

Technical Support Fundamental Certified

Google • 05/2022 - Present

Cloud Computing

Cast group • 08/2017 - Present

AWS Solution Architecture Associate

AWS • 05/2021 - 05/2024

Microsoft Certified: Azure Administrator Associate Microsoft • 02/2023 - 02/2024

Bits and Byte of Computer Networking

Google • 05/2022 - Present

SKILLS

Software Quality Assurance, Dynamic Host Configuration Protocol (DHCP), Software Installation, DNS Server, Help Desk Support, Exchange Server, Group Policy, Technical Support, File Servers, End Point, MS office 365, Internet Protocol Suite (TCP/IP), VMware, Hyper Visor, Storage, Que Management Skills, Voice over IP (VoIP), System Administration, Server Administration, Troubleshooting, Freshdesk, Jira, Manage Engine

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