Customer Service Operations Manager
Resume:
Tatyana Soto
************@*****.***
Work Experience
Operations Manager/Dispatcher
Rapid Route Inc. Amazon - Skokie, IL
November 2019 to Present
I started this job as a Delivery Driver and worked my way up to a Dispatcher. Eventually I moved up again to a Operations Manager. I help out with everything as far as getting routes together in the mornings, getting our drivers trucks loaded and ready for the day, and Dispatching throughout the day. I also help with hiring, scheduling, and payroll. Multitasking, organization, reliability, dedication, and being responsible are my top skills. I am a quick learner and I am willing to continue to grow and learn more as I go.
Cashier/Customer Service
House of Hoops by Footlocker - Berwyn, IL
May 2017 to August 2019
I was a Cashier at House of Hoops, I took care of the customers with all items that were being returned or purchased. I also worked with customer service as far as greeting customers and helping them out with anything they were looking for and suggestions I had that would be helpful for them. Making sure the customers were satisfied was always the goal. I also helped out with audits and organizing/rearranging the store.
Telemarketer
P&K RESEARCH - Chicago, IL
July 2014 to June 2017
I was a telemarketer at P&K Research Market Company. I would reach out to customers who were signed up with our company and offer them any taste test studies we had available. I would run through some survey questions to see if they qualified for the specific tests we had available and if they did I would schedule them to come in and they would be compensated for their time. Education
High school diploma
J Sterling Morton West High School - Berwyn, IL
August 2012 to June 2014
Skills
• Business Development
• Market Research
• Telemarketing
• Research
• Inventory Control
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