Casandra M. Eveillard **** Sunnydale PL SE, Owatonna, MN 507-***-**** (c) – adyjm9@r.postjobfree.com

Dedicated and empathetic healthcare professional with a strong passion for enhancing patient experiences and delivering quality care. Seeking a rewarding career in patient services where I can utilize my exceptional interpersonal skills, organizational abilities, and clinical knowledge to provide compassionate support and assistance to patients and their families. Committed to promoting patient satisfaction, ensuring smooth operations, and facilitating effective communication within a healthcare setting.

Core Competencies

Leadership & Team Building ● Certified Nurse Assistant ● CPR Certification ● Customer Service ● Teamwork ● Medical Knowledge ● Change Management ● Empathy & Compassion ● Patient Care Skills ● Mobility Assistance Professional Experience

GrapeTree Medical Staffing, Owatonna, MN February 2023 – Present Certified Nurse Assistant – Healthcare

• Patient data collection, including vital signs.

• Assist in activities of daily living and necessary tasks to promote patient health, including basic hygiene needs, mobility, and nutrition.

• Actively communicate with other caregivers for purposes of continuity of care.

• Provide necessary supplies, support, and assistance to patients for unit procedures.

• Distribute medication.

• Promote independence and encourage self-help skills for residents. Traditions of Owatonna, Owatonna, MN May 2021 – February 2023 Resident Assistant - Healthcare

• Developed positive relationships with residents, promoting trust, respect, and inclusivity within the facility while serving as a role model and resource for residents.

• Participated in on-call rotations to respond to after-hours emergencies, staffing shortages, or resident escalations.

• Continuous monitoring for safety hazards, security concerns, or policy violations.

• Performed conflict resolution among residents through the promotion of dialogue, understanding, and solution finding.

• Distributed daily medications to residents.

• Promoted independence and encouraged self-help skills for residents.

• Fed, bathed, and dressed residents with care and dignity.

• Patient data collection, including vital signs.

Kaplan Woods Care Home, Owatonna, MN August 2019 – May 2021 Shift Supervisor, Direct Support - Healthcare

• Overseen and directed shift in relation to the care provided to residents.

• Patient data collection, including vital signs.

• Assisted clients with their daily activities.

• Distributed daily medications to residents.

• Observed, documented, and reported physical, cognitive, and emotional conditions of residents.

• Maintained a healthy, safe, and comfortable environment for residents.

• Promoted independence and encouraged self-help skills for residents. BankOne/JO Morgan Chase, Houston, TX August 2004 – August 2008 Telephone Banker Level II - Banking

• Responsible for responding to customer inquiries relating to deposits, financial transactions, problem resolution, opening/closing of accounts, and evaluating customers' financial needs for sales opportunities.

• Provided prompt and accurate customer service by utilizing all available resources, including multiple bank computer software applications.

• As a level III banker, handled escalated and high dollar personal and business accounts to ensure timely resolution and customer satisfaction.

Chasecom Communications, Houston, TX June 2001 – August 2004 Account Manager – Communications/Customer Experience

• Retained and grew revenue within AT&T/SBC small to medium-sized business customers.

• Assigned to retain and grow 800-900 business accounts.

• Responsible for selling voice, data, value plans, Internet, and VoIP services to assigned accounts.

• Maintained monthly quota for adding new and growing existing accounts. Ltd Financial Services, Houston, TX February 2000 – June 2001 Collections Agent – Mortgage & Retail

• Contacted consumers to collect on their past due Bad Debt accounts.

• Lead in team skip tracing activities

• Account types collected include Mortgage, Auto, Bank, and Retail. Telecheck, Houston, TX December 1998 – February 2000 Collections Representative – Financial

• Contacted consumers to collect on their past due accounts.

• Utilized strong communication and people skills to work with consumers to effectively settle their delinquent debt.

• Verified and obtained customer information from creditors and other sources.

• Updated and maintained customer profile information.

• Accurately calculated payment settlements.

Education

SAM HOUSTON HIGH SCHOOL, Houston, TX – Diploma

References

Available upon request

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