Dorjeana Colvin

St. Louis, MO *****

adyjm7@r.postjobfree.com

+1-314-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

MTM Technologies - St. Louis, MO

August 2022 to Present

Customer Serivce Representative

Spectrum - St. Louis, MO

May 2021 to July 2022

Assistant Store Manager

Walgreens - St. Louis, MO

November 2019 to February 2021

Hire, train, schedule and manage employees in daily tasks, provide good customer relationships and address customer service needs manage purchasing, inventory, maintenance and other operational functions, develop strategies for better workplace, such as, efficiency and goals Insurance Consultant

Concentrix - Arnold, MO

January 2018 to November 2018

Answer insurance calls for United Health Group. Input personal information throughout multiple systems; transfer calls to different departments; maintain upbeat tone and happiness of the customers. Account Specialist

GC Services - Weldon Spring, MO

November 2016 to December 2017

Answer fraud prevention calls for Verizon wireless.take payments via phone; approve orders made online or via phone; identify appropriate personal documents; navigate throughout multiple systems and screens; upsell items; conference calls with supervisors and other departments; make outbound call. Customer Service Technical Representative

Convergy - Hazelwood, MO

December 2015 to November 2016

Answer telephone calls for Comcast; navigate throughout multiple systems; send signals to comcast products; review home security systems; reset comcast products; schedule technicians to go to clients home/ business; order new products for customers; upsell new items. PCA/CNA

Victors Home Health Care - St. Louis, MO

July 2013 to March 2016

Provide housekeeping and laundry services, shop for food and other household items, prepare and serve meals and snacks, and running errands. Provide personal care, such as, bathing, dressing, and grooming. Collection Specialist/Customer Service

GC Services - Weldon Spring, MO

August 2014 to December 2015

Answer collection telephone calls for Verizon home phone, Internet, and cable. Collects payments; determine eligibility to terminate accounts; issue credits for accounts; make outbound calls to obtain payments; transfer calls; cancel accounts; and Report debts to major credit bureaus. Education

HSD

Lafayette High School - Ballwin, MO

2012 to 2013

Skills

• Micorsoft Office (4 years)

• Data Entry (4 years)

• Microsoft powerpoint (1 year)

• Typing (5 years)

• Cashier (1 year)

• Cash Handling (1 year)

• Stocking (Less than 1 year)

• Customer Service (8 years)

• CSR

• Customer Care

• Call Center (4 years)

• Customer Support

• Cold Calling

• Store Management Experience

• Retail Management

• Purchasing

• Procurement

• Upselling

• Merchandising

• Profit & Loss

• Payroll

• Assistant Manager Experience

• Phlebotomy

• Medication Administration

• Management

• Vital Signs

• Patient Care

• Experience Administering Injections

• Tube Feeding

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

IV Certified

January 2022 to Present

Phlebotomy

January 2022

Assessments

Attention to detail — Highly Proficient

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Basic computer skills — Proficient

December 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Typing — Completed

November 2020

Transcribing text using a standard keyboard

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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