Customer Support C++
Resume:
Andrew Celeski
*** **** ********* ****** ***#D***
Tempe, AZ 85288
adyjlf@r.postjobfree.com
PROFESSIONAL SKILLS:
● Leadership
● Engaging conversations
● Multiple computer languages
● Team player
● Troubleshooting
● Reliable and independent
● Hardworking
● Accountability
● IT Infrastructure
● Linux and Windows
● Intune Config
● Azure
● GPO Setup
● Sharing Exchange Policy
● Whitelisting Domains
● SIEM
● Access Control
EMPLOYMENT HISTORY:
MyCarrier- Scottsdale, AZ (Systems Administrator) March 2023- Present
●Provide Help desk support for internal company
●Azure AD
●Imaging and provisioning Workstations
●Firewall and network config
●Manage Ticketing System
●Help on-site and remote employees
●MDM config for Macos and Windows Products
●Managing inventory and speaking with vendors for solutions
●IT Admin for O365 products
●Troubleshooted Azure cloud environment with Devops team.
●Administer and troubleshoot with Exchange
Equiant Financial Services- Chandler, AZ (Customer Support) April 2022- February 2023
●Support customers with any questions about products
●Use Zen-desk to submit tickets to resolve issues with product owner
●Help with basic web-based issues.
●Help internal team with any hardware issues
Sykes enterprises-charlotte, NC (Customer Support) March 2020-September 2020
●Utilize Smartlook and Iris.
●manage multiple customer accounts effectively in a small period of time.
●Actively listen to callers.
●reading daily news for new company policies that were being added.
●effectively able to reach out for further resources in order to answer any questions that the caller might have.
EDUCATION:
Google IT Support Certificate:
Coursera, Feb 1 2023
Google Cybersecurity Certificate:
Coursera, June 18 2023
Grantham University- Kansas City,KS December 2019-December 2021 B.S in Computer Science
Python 3
HTML
C++
Ironwood High School-Ironwood,MI Graduation - May 2018 Courses Included:
Accounting
Advanced Woodcrafting
Robotics
C++ and C# computer programming
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