Guest Experience Management Team
Resume:
Dena R. Hunter
Reno, NV *****
**********@*****.***
Currently seeking a growth opportunity with a company that is guest-centric, visionary and passionate about the guest experience. I have worked in the hospitality industry my entire life. I love to lead and accommodate others and ensure those I work with are treated as well as those I serve.
Experience:
Director of Food and Beverage:
Legends Bay Casino, Sparks, Nevada
December 2022 – June 15th 2023
Responsible for leading the F&B division in a casino environment which includes 24/7 operations of both beverage and restaurants. Ensure player development is aided by driving specials and cocktail service as well as enhancing the guest experience to a level of excellence. Oversee the daily Comp report to ensure accuracy of cash / comp ratio and develop monthly specials and giveaways with the CMP department
Director of Food and Beverage
Hyatt Hotels, Resort at Squaw Creek
March 2019-December 2022
Responsible for leading the entire food and beverage division, including culinary, banquets and conference services, in accordance with Hyatt Standards. Fiscally responsible for the division including budget and forecast. Key member of the leadership team and training development specialist.
Assistant Food and Beverage Director
Fairmont Hotels and Resorts. Fairmont Orchid, Hawaii September 2015 – March 2019
Responsible for leading and managing all aspects of the Food and Beverage Division in accordance with Fairmont Hotels and Resorts standards. Lead the Management team of 5 restaurants, 3 lounges, Beach and Pool, Banquets, IRD and Culinary. Responsible for the fiscal profit of $33,000,000. In F&B profit in 2017 as well as a budget of $35,000,000. For 2018 Execute effective monthly P&L meetings as well as weekly labor meetings for fiscal compliance in all areas. Micros and Avero champion
Director of Restaurants
Four Seasons Hotels and Resorts
October 2003-August 2015
Lead the management team of multiple restaurants and lounges, IRD, Beach and Pool as well as Banquets Increased the Guest experience. LQA and JDP scores from mid 70% to 92%.Directed a team of 245 colleagues and 8 managers. Achieved budgeted profit and flow through. Forbes 5 diamond Trainer and Colleague Experience leader in charge of training for excellence
Contact this candidate