Kelvin Tate Sr.

314-***-****

**** ********* **.

Florissant, MO. 63033

adyjkp@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am an Information Technology Professional with extensive experience in Data Center Operations management. I have garnered my expertise while working in Fortune 500 companies. My focus includes internal and external customer service and team building. I have been recognized as an effective, flexible and accommodating team player in my daily interactions with a variety of departments. I am a strong problem solver committed to deadlines with an understanding of the impact of getting the job done.

Key Skills Include

Customer Relations, Vendor Relations

Data Center Management

Workflow Analysis, Monthly Forecasting

Computer Operations

.

PROFESSIONAL EXPERIENCE

Interface Security Systems

Integrated Field Service Support Technician 2017 - Present

Provide level 1 troubleshooting technical support to customers with burglary, card access, fire and video systems;

Assists field technicians with programming, downloading and troubleshooting of alarm equipment that is installed and supported by Interface Security; Deliver superior customer service to internal and external customers;

Interact with personnel from different departments to explain system operation;

Assist customers with code changes to their alarm system;

Maintain a positive work environment;

Other duties as assigned by Management.

Integrated Field Service Coordinator 2016 - 2017

I have proven, superior customer service skills; consistent in customer satisfaction.

Perform dispatching and administrative duties to receive, screen, record, prioritize, assign, and close customer requests for technical service and provide technical support to our field staff.

Answer inbound calls from customers and service technicians in a professional manner.

Competently dispatch calls and assign requests to appropriate technicians.

Create service tickets, review customer history, and make outbound calls to schedule service appointments.

Train new members on all software applications related to all service requests

Wells Fargo Advisors – St. Louis MO. 2009 - 2014

Operations Manager 2

Document Storage & Retrieval (DSR)

I managed up to 12 team members while successfully provided Image Capture services across the Wells Fargo footprint. Responsibilities included Prep, Scan and permanent storage solutions in support of new and existing brokerage accounts.

Recognized for leading the team in completing an average of 100K pages daily with a 99.23% Quality Rating and 100% on Timeliness.

Maintained trusted partnerships with business customers and partners to include management, senior level professionals and sub-groups across five major Lines of Business.

Reallocated workflow levels as necessary to ensure adequate coverage on daily business needs while maintaining compliance with all process guidelines and procedures

Handled staff evaluations for 30/60/90 day assessment, corrective action and counseling as necessary.

A.G. Edwards / Wachovia – St. Louis MO. 2005 - 2009

Supervisor – Computer Operations

I directed 13 operators at two data facilities, monitored bull & IBM mainframes, escalated issues to management. I also provided leadership with weekly updates of progress toward company objectives.

Performed weekly payroll accounting analysis which resulted in error free reporting.

Trained and mentored staff on new policies and procedures resulting in more proficient team members.

Conducted mid-year and yearly reviews with staff, involved with disciplinary process when needed.

G.E Commercial Distribution Finance – St. Louis MO. 1999 - 2005

Team Lead Senior Technician

I directed and managed 24/7 data center operations, with staff of 5 operator analysts overseeing all production processes running on the mainframe, midrange and Windows NT Server based environments. We supported and maintained OS/390 IBM, MVS/JES2, UNIX, Windows NT servers, AS/400 and Control M. applications.

Monitored all operational activity, system response time, network operation system backups, job execution and completion.

Selected to complete leadership training in order to increase management capabilities while assuming all management responsibilities when current manager resigned.

Ordered all supplies, scheduled all data center maintenance, training of new personnel and liaisons throughout home office and branch locations.

EDUCATION / TRAINING

Professional Development courses or certifications

MCP (Management Certificate Program)

Clarify, Liebert/UPS

AFCOM Seminar, CA/Unicenter Console and TNG Console

Understanding Yourself and Others, MAP/Managerial Assessment of Potential

O’Fallon Technical School (Graduated) St. Louis MO.

TECHNICAL EXPERTISE

MVS/JES2, Control M, CA7/CA11, UNIX, AS/400 Robot and Powerlock Security

Cybex Cable Management, MQ Series Management, Compaq Server Manager,

San Disk Manager, Whats Up Gold Router, CA Unicenter

IBMi (OS/400 I5/OS), Windows XP, Windows 7, Input Accel, Kofax, (Microsoft Office)

DMP SECURITY SECURITY SYSTEMS / DEALER ADMIN SUPPORT APP

ALARMNET 360 LOGIN COMM APP, ORACLE CLOUD APPLICATION,

DYNAMICS NAVISION APPLICATION

Contact this candidate