Customer Service representative

C H H E T R A J A N G S I N G H

Address : Al Mansoura, Doha, Qatar

QID : 287********

Mobile No. : +974-********

Email : adyjk9@r.postjobfree.com

Visa Status : Transaferable Visa

OBJECTIVE

Seeking a position to utilize my education, knowledge, skills, and experience in the industry that offers competitive environment, a true profession to put in the acquired knowledge and gain exposure while being resourceful, innovative and flexible.. EDUCATION & CERTIFICATION

HSC (10+2 Commerce) From Mumbai University

1 year Diploma in Fire and Safety From NIFE

Computer – Microsoft office Application and Internet EXPERIENCE

(July 2016 – May 2023) 7 Year of work experience as a Customer Support Executive with Ooredoo Telecommunications (Starlink Qatar), Doha, Qatar.

- Managed a high volume of inbound and Outbound calls, emails

- Provided outstanding customer service to a diverse client base, addressing inquiries, resolving issues, and ensuring customer satisfaction.

- Developed in-depth knowledge of Ooredoo Qatar's products, services, and promotional offerings to provide accurate and comprehensive information to customers.

- Quickly and effectively resolve customer complaints, resulting in a high rate of issue resolution and customer retention.

- Assisted customers in a courteous and professional manner, addressing their inquiries, troubleshooting technical issues, and providing appropriate solutions.

- Played a key role in customer retention initiatives, resolving escalated issues and negotiating satisfactory resolutions to maintain long-term customer relationships.

- Conducted customer satisfaction surveys, analyzed feedback, and implemented improvement strategies to enhance service quality and exceed customer expectations.

Worked as a Office Assistant with Debbas Enterprise – Qatar (2009 - 2012). STRENGTHS

Excellent communication skills in English, Hindi and Nepali

Proficient in using CRM systems and customer service applications.

Strong knowledge of telecommunications products and services.

Sincere and ability to work hard.

Willingness to learn & venture into new things.

A very good and efficient team member.

PERSONAL INFORMATION

Name : Chhetra Jang Singh

Date of Birth : August 22, 1987

Gender : Male

Nationality : Nepalese

Martial Status : Un-Married

Languages Known : English, Hindi, Nepali, (Arabic - understand)

Interests : Listening Music and Travelling

PASSPORT INFORMATION

Passport Number : 08456680.

Date of Issue : 04 Feb 2015.

Date of Expiry : 03 Feb 2025.

DECLARATION

I do hereby declare that all the above information furnished by me are true and correct to the best of my knowledge and belief.

Date:

Place: Signature

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