Learning and Development Training Leader

SUSAN ROBBINS

847-***-**** *********@*****.***

WWW.LINKEDIN.COM/IN/SUSANR613/

Helping organizations achieve business goals through individual and team performance improvement. AREAS OF EXPERTISE

• L&D Strategy

• Learning Management Systems

• Training cycle needs analysis through assessment

• Multimedia training design and development

EXPERIENCE

HeartcoR Solutions July 2022 – current

Director of Training

Newly created position. Create, implement and measure learning strategy and solutions for employees and business partners, in accordance with medical regulatory requirements.

• Built onboarding programs for four clinical study project management team roles and two new roles.

• Designed and developed web-based, instructor-led learning and job aids in collaboration with subject-matter experts: call center script and troubleshooting, international call management, dataflow, security awareness, customer information protection, conflict management, budget creation and management

• Administer bi-monthly security awareness training and monthly phishing campaigns

• Created source content and script for welcome video

• Sourced and initiated implemantation of LMS

• Wrote 3 articles for LTEN online publication (June, August and October 2023) Added marketing liaison responsibilities December 2022. Marketing is managed by vendor

• Review/approve social media posts

• Conduct quarterly website reviews

• Sourced and coordinated Meet the Team feature

e3 Diagnostics August 2018 – July 2022

Training Manager

As a member of the Leadership Team, create, implement, and measure learning strategy and solutions for 200+ employees dispersed across the US. Collaborate with colleagues globally to develop and customize content for deployment to LMS (SuccessFactors) and Sharepoint.

• Built and updated onboarding programs for sales, sales management, service, and office administration roles

• Co-designed, launched, and responsible for sustainment of company SharePoint

• Designed, launched and publicized company Leaderboard of key business performance metrics

• Built, launched, and sustained new annual performance review program

• Produced, launched and publicized podcasts

• Planned, developed, and produced virtual and hybrid annual meetings (sales, tech, admin)

• Designed and developed web-based, instructor-led learning and job aids in collaboration with subject-matter experts

Takeda Pharmaceuticals (contract position) October 2017 – August 2018 Instructional Designer

Design and develop performance-based learning curriculum and individual courses/modules for the sales team. Adhere to Medical/Regulatory/Legal requirements when developing courses. Caveo Learning Sept 2014 – Aug 2017

Clients included healthcare, energy, child and family welfare services, hospitality, manufacturing, engineering, technology

Strategic Account Manager/Sales Operations Manager

• Partnered with business development in capabilities, discovery, solutioning, statements of work Senior Instructional Designer

• Responsibilities included consulting, needs analysis, curriculum design, working with subject- matter experts, storyboarding, authoring, script-writing, project management, proposal writing, blogging, and instructional design

Project Manager

• Managed project budgets ranging from $10,000 - $500,000, timeframes one to twelve months OTHER INSTRUCTIONAL DESIGN ROLES

ellegro Learning Solutions Aug 2011 – Aug 2014

Clients include healthcare, financial services, manufacturing, hospitality Bridgestone Retail Operations, LLC Mar 2010 – Aug 2011 Consulting/Contract Work Sept 2009 – Mar 2010

WORK EXPERIENCE PRIOR TO 2009

• Cedar Interactive, Instructional Designer and Project Manager

• Career Education Corporation, Online Education Group, Course Development Project Manager

• Learning and Development (1995 – 2003): Chicago Mercantile Exchange, marchFIRST, NetG, IreeTec Incorporated, Zurich-American Insurance

• Insurance Underwriting (1987 – 1995): Zurich International, American International Group, Continental Insurance

DEVELOPMENT TOOLS

• Articulate Storyline

• Moovly

• Audacity

EDUCATION

• Bachelor’s degree in Asian Studies, Temple University, 1987

Contact this candidate