Customer Service Administrative Assistant
Resume:
Carolyn Bent
Katy, TX 77494
Qualification Summary
Administrative support professional with medical background and strong organizational, technical, and interpersonal skills. I am trustworthy, ethical, discreet, and committed to providing superior customer service. I am confident and poised in interactions with individuals at all levels; detail-oriented and resourceful in completing projects with the able to multi task effectively.
Capabilities include
Customer Service Relations, Administrative Assistant, Insurance Verifications/Billing and coding, resolving authorization denials, ICD-10/CPT codes, Call Center / Telephone Reception, transcribing, Word Processing, Typing, Filing, Data Archiving, General Accounting, Computer Operating Systems, Office Equipment, Laboratory/clinical equipment and safety, and EMR systems.
POM MRI and Imaging Center, Cooper City, FL Remote 12/2019 - 07/2023
•Scheduling diagnostic imaging exams, Checked in patients, verified insurance eligibilty and financial responsiblilty, Posting EOB's. Demonstrate ability to maintain good composure while working efficiently in a fast-paced environment while preserving strict confidentiality.
•Conducted patient interviews to elicit necessary information for appointments, coordinating patient prep as needed and assisted with medical triage process prior to procedures.
•Preparing and assembling medical record documentation/charts for the physician.
•Organizing and sending all documentation to Radiologist for review.
Quest Diagnostic Lab Miramar, FL 08/2017 – 11/2019
•Receiving, preparing, and processing specimens received from hospitals, doctor’s offices, and clinics for testing by Pathologist.
•Billing and coding from Rx received from physician, as posting payment received.
•Problem resolution when testing discrepancies arise to insure proper testing.
•Updating patient history, physical exam and other pertinent health information in the patient.
•Organizing and sending lab requisition forms to pathologist for review.
Lab Corp Hollywood, FL 06/2013– 08/2017
•Receiving, preparing, and processing specimens received from hospitals, doctor’s offices, and clinics for testing by Pathologist.
•Billing and coding from Rx received from physician, as posting payment received.
•Problem resolution when testing discrepancies arise to insure proper testing.
•Organizing and sending lab requisition forms to pathologist for review.
POM MRI and Imaging Center Boca, FL 02/10 -09/2013
•Scheduling diagnostic imaging exams, Checked in patients, verified insurance eligibilty and financial responsiblilty, Posting EOB's. Demonstrate ability to maintain good composure while working efficiently in a fast-paced environment while preserving strict confidentiality.
•Conducted patient interviews to elicit necessary information for appointments, coordinating patient prep as needed and assisted with medical triage process prior to procedures.
•Preparing and assembling medical record documentation/charts for the physician.
•Updating patient history, physical exam and other pertinent health information in the patient.
•Organizing and sending all documentation to Radiologist for review.
MTI America Workers Comp 02/2005 - 2/2010
•Coordinating home care and durable medical equipment for injured workers. Assisting adjusters and case managers with Patient care and the delivery of necessary medical equipment. Following up with renewal of authorizations as needed for medical services and equipment.
•Assisted with the general accounting functions, maintained journals. handled A/P & A/R duties. Provided telephone support, investigated and resolved billing payments and denials; also trained, supervised part-time staff and interns.
Cardiology Associates Coral Springs, FL 06/2000 - 02/2005
•Checked in patients, verified insurance & scheduling outpatient surgeries. Demonstrate ability to maintain good composure while working efficiently in a fast-paced environment while preserving strict confidentiality.
•Performed patient work up prior to seeing doctor, which included TPR, EKG’s, and assisting in stress test monitoring.
•Preparing and assembling medical record documentation/charts for the physician.
•Updating patient history, physical exam and other pertinent health information in the patient.
•Organizing and sending all documentation to physician for review.
•Provided discreet reception and secretarial services for a busy cardiology office. Duties included coordinating outpatient procedures, scheduling appointments, maintaining accurate and updated patient information.
Education
Custer High School, Milwaukee, WI
Broward Community College, Davie, FL
Ultrasound Diagnostics, Fort Lauderdale
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