Annette Eaddy

*** ******* ****** *********, ** **223

Phone: 716-***-****

Email: adyjhs@r.postjobfree.com

Objective:I would like to obtain a position with a growing company where my skills, stability and hard work ethic are appreciated. I would be devoted to seeking work in a fast paced company

Skills:PowerPoint, Microsoft word,Microsoft Word Perfect ( 50 words per minute), written and verbal communication skills, organizational skills, ability to multitask, ethical standards and maintaining confidentiality.

Qualifications:

I have exceptional abilities in all areas. I have 10+ years in customer service. I have excellent job job stability and an experienced background. I am very eager and willing to educate myself with innovative and diverse things.

Experience:

Customer Service Representative 02/11 - 03/20 Installs Inc. Buffalo, NY

● Scheduling installation of equipment to client homes.

● Assisting technicians with their work orders

● Processing of client payments so installation can be scheduled.

● Processing of damaged equipment claims.

Customer Service Representative 06/07 - 11/08 Key Bank USA Amherst, NY

● Successfully handled customers inquiries of account balances, payments, lost/stolen debit cards and ordering checks.

● Investigating customer complaints.

● Handled inbound and outbound calls.

Office Manager 10/01 - 06/07 Best Price Plumbing Heating and Construction Buffalo, NY

● Ordered equipment and products

● Scheduled client/customer appointments and emergency services as needed Blood Recruiter 06/03 - 11/03 American Red Cross Buffalo, NY

● Contacted prospective donor groups for participation in donor program

● Arranged blood collection dates for donor groups. Confirming contract dates with group.

● Identified donors with rare blood types from blood records and contacted donors for Donations.

Coach 04/1997 - 11/99 IDRC NY Buffalo, NY

● Instructed new employees on policies, procedures, systems, and calls to over 30 employees.

● Monitored recorded calls and gave constructive feedback about calls. Education:

● Associate Degree in Medical Secretarial/ Bryant & Stratton Buffalo Campus 1988-1990

● G.E.D/Bryant & Stratton, Buffalo Campus 1988

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