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Customer Service General Manager

Location:
Evanston, IL
Posted:
July 26, 2023

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Resume:

CHRISTOPHER MARTIN **** Karlov Ave Skokie, Illinois 60076 773-***-****

OBJECTIVE Seeking a position in RESTAURANTMANAGEMENT where my extensive experience, education, and abilities in food and beverage operations, management, personnel supervision, training and motivation, budgeting, purchasing, quality andinventorycontrol, customer service, gourmet cuisine, wine/liquor selection, marketing and communications will be used effectively. SUMMARY OF QUALIFICATIONS

Supervise, train and motivate staff or management personnel in basic menu/liquor information, company policies, customer service/safety/hygiene procedures and specific job related duties.

Prepare budgets, revenue projections, purchase and monitor inventory, analyzing assets, liabilities, the cost and quality of all items acquired to ensure the achievement of a genuine savings.

Introduce and implement innovative ideas concerning menu and wine selection, culinary creations, marketing strategies, management/employee incentive programs and customer service policies.

Communicate extremely well with all individuals and personnel from entry level staff to senior level management, vendors and celebrity guests, acting as Iiaison between alI persons, involve dialog with tactfully, diffusing volatile situations and resolving complaints or problems in a timely manner. PROFESSIONAL EXPERIENCE

1999-2001

1998-1999

1996-1998

1992-1996

1986-1992

BRINKER INTERNATIONAL- CHILI'S GRILL & BAR San Bruno and Menlo Park, California Manager

Managed, trained and supervised a staff of over 60 in the top grossing unit nationally of Chili's. Scheduled entire staff, manager of training team and helped increase revenue to over $25,000 per month at Menlo Park location.

CARROWS RESTAU RANT Castro Valley, California

General Manager

Managed and trained over 30 staff and management personnel. Administered weekly revenue projections, inventory and food and alcohol purchases. MARSHALL ISLAND CLUB Majuro, Marshall Islands

General Manager

Supervised and trained over 30 staff and management personnel at busiest bar in the country. Purchased all products, maintained strict inventory control, reduced costs by $5000 per month. SPORTSTIME BAR & GRILL, Honolulu, Hawaii

Owner/Operator

Coordinated all daily food and beverage operations and management responsibilities. Designed marketing and print, radio, television media advertising campaigns. HILTON HAWAIIAN VILLAGE Honolulu, Hawaii

Gourmet Food Service

Performed complete food service duties in a 5 Star establishment and most popular among executives. BEST RESTAURANT OF THE YEAR IN HONOLULU in 1988 awarded by Honolulu Magazine. SALES EXPERIENCE

2010-2023 LAKESHORE CONSTRUCTION GROUP Deerfield, Illinois Sales Manager

Co-ordinated process of inspection, measurement and selection of roofing material, payment method from sale to completion of installation.

2001-2010 EMPIRE HOME SERVICES Northlake, Illinois Sales Specialist and Branch Training Manager

Co-ordinated sale of product from sale in home, payment method to delivery and completion of installation

EDUCATION & TRAINING

UNIVERSITY OF ILLINOIS, Chicago, Illinois

UNIVERSITY OF HAWAII, Honolulu, Hawaii

Serve Safe Certification, Culinary Management,

Wines, Gourmet Cuisine, Liquor Laws,

OSHA Regulations, Restaurant Computer Skills

References Furnished Upon Request

Major: Political Science

Major: Communications



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