Gayathri Ravindran

Fort Mill, South Carolina

Mobile # 980-***-**** Email: adyjgl@r.postjobfree.com

PROFESSIONAL SUMMARY

* ***** ** ************ ********** in SAP CRM/ABAP/SD serving major leading retail client

SAP ABAP certified Development associate.

Successfully implemented and supported the SAP ABAP / CRM solutions using WEB UI, OOABAP, UI Framework Enhancements, ABAP reports

Experience in Requirements elicitation, Requirement’s analysis, document and finalize User Requirements, development & implementation, validation, problem solving, business contingency planning, change management and perform User Acceptance Test (UAT).

Ability to manage and prioritize multiple work packages.

Ability to work in a team environment and across functional modules

Break fix analysis - Assess problem tickets raised by users and drive to solution

Professionally driven towards achieving the goal / objective of the Project

Key Competency Areas

Business Development

Business Analyst

SAP Consultant

ABAP / CRM Techno Functional Consultant

Project Management

PROFESSIONAL EXPERIENCE

Employer: AMCOR RIGID PLASTICS

Client: AMCOR RIGID PLASTICS, Manchester, MI Oct 17 – Jun 2018

Position: SAP SD Business Analyst

Responsibilities:

Provided day-to-day support to manufacturing sites and corporate departments as they encounter process problems in Sales and Distribution processes including Sales Orders, Deliveries, Pricing, Invoicing functionality.

Documenting all phases of work. Define and document system project requirements including detailed specifications.

Prepare system change requests. Create usable Work Instructions for the internal customers.

Build repeatable test scenarios that thoroughly test the various business processes.

Develop and execute end user training.

Establishing best practices for Amcor SAP business processes.

Employer: TATA CONSULTANCY SERVICES

Client: The Home Depot Nov 10 – Jan 17

Position: SAP Consultant

Project: Score – Customer Relationship Management.

Responsibilities:

Extensively worked with WEB UI components, Framework Enhancements, ABAP reports, BOL objects, in CRM 7.0 application.

Has worked on Data Dictionary objects (Tables, Data Elements, Domains, Views, Search helps and Structures).

Has thorough knowledge on MVC architecture, SAP CRM data model.

Worked extensively on Object Oriented ABAP and its various concepts.

Proficiency in debugging of SAP programs, WEB UI components and Problem determination skills.

Exposure in data migration, data conversion, data mapping and Performance tuning of WEB UI components

Closely worked with Business Intelligence team to set up the information by importing the data on daily basis to prepare the reports.

Regular Interaction with the end users over phone or through emails to know more about the issue, system information or the issue status

Resolving the tickets comes from the customer through Service Manager Tool.

Employer: TATA CONSULTANCY SERVICES

Client: The Home Depot Jan 12 – Oct 12

Position: SAP Consultant

Project: Score – Loyalty Management

Responsibilities:

Worked in Loyalty Management project and supporting the application fixing the defects and critical issues.

Worked on Idocs and BDocs.

Played an important key role in decision making and provided valuable ideas and inputs for the success of the project.

Played a vital role in adding value to the company by working with cross functional teams.

Providing functional expertise in the area of CRM module.

Understanding the Client Architecture and System Landscape.

Worked on various enhancements in WEB UI components.

Regular Interaction with the end users over phone or through emails to know more about the issue, system information or the issue status

Apart from Project Deliverables, proactively involved in Project quality activities and Project Management Activities such as maintaining documents for Project Audit, preparing presentation for Project Management Review, Maintaining project metrics and Timesheet management.

Employer: TATA CONSULTANCY SERVICES

Client: The Home Depot Nov 10 – Jan 15

Position: SAP Consultant

Project Description: Score – ABAP Development

Responsibilities:

Extensive experience with ABAP objects, Object Oriented Programming Concepts, reporting, user exits, BAPIs, BADIs, Function Modules.

Experience in the area of design, development, validation, trouble shooting, debugging, reports, testing, and technical documentation creation

Worked in Project Implementation, BADI’s, Enhancing WEBUI components.

Worked on Implementation project to transfer the complaints from homedepot.ca website to CRM 7.0 system

Experience in Analyzing System requirements, design, implement and post production support.

Created report to automate the emailing functionality to Business Team.

Experience in production support in fixing production issues and handled continuous enhancements requested from business users.

Worked on Webdynpro objects to create real time reports.

Has thorough knowledge on Function modules, Function groups, Subroutines and Include Structures.

Conducted requirement elicitation sessions with Business Team from Customer Complaints Initiative department.

Gathered business requirements to ensure proper and accurate data pertaining to the store and customer complaint are captured

Created requirement workbook to reflect the exact development activities to be performed

Worked closely with the technical and testing team to ensure the business requirements are transformed into real time application

EDUCATION

Anna University, India

Bachelor of Engineering (Aug 2006 - Jun 2010)

VISA & CONTACT INFO

VISA STATUS: - H4 EAD

WILLING TO RELOCATE: - No

CURRENT LOCATION: - Fort Mill, South Carolina

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