Phlebotomist

EDUCATION

Arsenal Tech High School, Indianapolis, IN September 1989 / June 1992

Indiana Business College, Indianapolis, IN August 2002 / April 2003

Indianapolis Public Schools, Indianapolis, IN (GED Program) June 2000

LICENSES/CERTIFICATIONS

Phlebotomy Training Specialist, Phlebotomy USA May 26, 2022

PROFESSIONAL EXPERIENCE

Community Health Network (The Women’s Center), Indianapolis, IN May 2018-Present

Patient Service Representative

Schedule patients for Community Urgent Care, Walgreen’s Clinics, and Occupational Health

Verify patient demographics and medical coverage during registration via phone and in-person

Collect patient payments for copays and outstanding bills

Act as liaison between patients, clinical staff, and insurance companies

Eli Lilly, Indianapolis, IN October 2015-September 2016

Pharmaceutical Associate

Operated and monitored equipment and related systems in accordance with company policy

Completed data entry of formula recipes into computer systems

Troubleshooted issues as they occur, doing this helps maintain steady flow of workload

Maintained accurate and legible records of product information

Executed production requirements, goals, and meeting deadlines

Mac Brey Trucking LLC, Indianapolis, IN June 2013-September 2015

Customer Service Relations

●Communicated any changes regarding deliveries with drivers and management

●Provided secretarial Duties (Data entry, scheduling, faxing, filing, copying and organizing)

●Fulfilled banking (Debits, credit and filling out the necessary documents for banking transactions)

●Handled Inbound and outbound calls

H & R Block, Indianapolis, IN December 2011-April 2013

Client Service Professional

Serviced clients as the first point of contact within the branch

Contacted clients for assessments, follow ups, and to promote new products and events

Managed billing and other financial transactions according to company guidelines.

Trained new employees on customer service, branch procedures, policy and sales techniques

TRANSFERRABLE SKILLS

Customer Service Skills Adaptability Skills Project Management Skills Leadership Skills Computer Skills

Critical Thinking Skills Teamwork Skills Conflict Management Skills Communication Skills

Decision–Making Skills Resourcefulness Skills Organizational Skills Time Management Skills

REFERENCES AVAILABLE UPON REQUEST

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