Human Resource Customer Service

SUMMARY

I’m a focused and self-disciplined person committed to executing my role in an organization with optimal professionalism and a passion for perfection. As individual, I have the ability of working in a high – pressure environment with little or no supervision. With focused determination, I have a good experience in business administration and management. I am such an analytical person who pay much attention to details.

ALICE ADAMA OBJECTIVES

To understand, contribute and deliver sterling results to achieve corporate goals and objectives, in an organization and operational functions. Also seeking to bring to your organization, dedication, responsibility and good work ethics, combined with the desire to utilize my skill and experience obtained

WORKEXPERIENCE CUSTOMER SERVICE & RELATIONS OFFICER

- TAKORADI BRANCH

REPUBLIC BANK GHANA

CURRICULUM VITAE 8/2020 9/2021

• Answering phone calls by giving appropriate directives

• Assisting new customers in account opening, operations and account managements

• Helping in cash & cheque deposit procedures - Giving informed loan management advise.

• Enquires and complaints etc.

• Cheque book management

BEACH FM - TAKORADI

11/2012 2/2013

Worked as a secretary, performed all administrative functions. limited but including receiving visitors with appropriate directives, filling, creating memorandum and preparing meeting rooms. Also functioned as the personal assistant to the administrator. Played foreign gospel on Sundays, keeping database of clients, planning of programs using Ms. Word, following up on advertisement deals.

Date of birth

25th April 1992

Mobile

054******* 055*******

Email

**************@*****.***

SECRETARY

SUPERLOCK TECHNOLOGIES LIMITED

5/2013 4/2017

Handling all secretariaship & Administrative roles, including creating and making preparations for official meetings, preparing client quotations & inventories using Microsoft Dynamics (ERP)and Microsoft excel, assisting in corporate preparations, Keeping a database of visiting & prospective clients, using dynamics to create and maintain customer information for effective business communications. EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION [ BSC ] Ghana Communication Technology University

HUMAN RESOURCES MANAGEMENT

9/2016 7/2020

-– Human Resource Management - Entrepreneurship - Strategic Management - Business Law - Business Administration.

DIPLOMA

DATA LINK INSTITUTE

ADVANCE IN OFFICE USER SPECIALIST

9/2011 8/2012

- Basic Programming. - Microsoft Dynamics. - Microsoft Office. - Fundamentals in Data & Management Information System. - Basic Hardware

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CERTIFICATE

Ghana Nervy Computer Center

COMPUTER TECHNOLOGY

9/2010 6/2011

- Fundamentals of Computing. - Application of fast typing, finger picking and basic Computing Practice. Introduction to Microsoft Office. - Graphic Design. - Introduction to Coral Draw. LANGUAGES

English Fanti Grushi

REFERENCES

MR. EDWARD TEYE

SUPERLOCK TECHNOLOGIES LTD (BRANCH MANAGER)

024-******* ****.******@********.***

MR. AKWASI OPOKU AFRIYIE

REPUBLIC BANK PLC (BRANCH MANAGER)

024*******.

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