Autieona Cummings

Jacksonville, FL 904-***-**** adyjcc@r.postjobfree.com

IT SUPPORT TECHNICIAN

Customer-oriented IT Support Specialist skilled in effective communication strategies, consultative services, and innovative solutions seeking to employ skill set in a Help Desk role. Adept in password resets, software installations, and desktop support. Performed operating system deployments, user permission assignments through Active Directory, and Wi-Fi troubleshooting through hands-on technical training. Currently working toward various IT certifications to enhance hardware, software, and network support proficiency.

SKILLS & ABILITIES

■Customer & Client Service

■Windows 10 & Office 365

■Prioritization

■Technical Support

■End User Support

■Software & Hardware

■Active Directory

■Network Management

■Backup & Recovery

■Configuring Software

■Operating Systems

■LAN/WAN/VLAN/Wi-Fi

■Help Desk & Ticketing

■Analytical Skills

■Data Management

■VPN

■Multi-factor Authentication

■TCP/IP

■Wireshark

■Critical Thinking

■Metasploit

EDUCATION & CERTIFICATIONS

Computer User Support Specialist Program ACI Learning Jacksonville, FL 2022 Graduate

Professional Certifications:

CompTIA A+ In-Progress

PROFESSIONAL EXPERIENCE

Customer Service Lead Priority Tire Jacksonville, FL

Communicate with customers to assess their needs, process their requests, assess complaints, and provide helpful solutions to ensure all issues are mitigated.

Strong communication and social skills

Performs daily routine technical support.

Coordinate with other departments to resolve issues when needed.

Oversees the work of employees to ensure completion of tasks.

Responds to telephone calls, emails, and personnel requests for technical support.

Sales Associate Nordstrom Jacksonville, FL

August 2022 - Present

May 2021 – August 2022

■Assist customers with a variety of transactions through a seamless and friendly experience.

■Demonstrate expertise in all technologies used in the store environment.

■Defuse customer situations and provide resolution in a timely and effective manner.

Semi-Truck Driver United States Army Reserves Jacksonville, FL

May 2016 – Present

■Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

■Prepare daily work and run schedules.

■Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Package Handler/Sorter United States Postal Service Jacksonville, FL

Nov 2019 – Jan 2020

Secured shipping documents and verify that check-in or check-out of material or product is consistent with the documents for quantity and description.

Facilitated timely preparation of roll changes for web card/envelope equipment and carton taping machines.

Monitored compliance with quality requirements of product packages and loads.

Accurately entered labor records and inventory transactions into a computer database using a barcode scanner, touch keypad, keyboard, or mouse

Material Handler/Warehouse Associate Jacksonville, FL Oct 2015 – Feb 2021

Amazon Dec 2017 – May 2020

Football Fanatics Oct 2015 – Jan 2016

ULTA Beauty Nov 2020 – Fed 2021

Completed reports by entering the required information into the computer system. Maintained records of different equipment and tools.

Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area. Consolidated orders checking for weight and discrepancies using WMS and RF scanner.

Enforced inventory controls by collecting stock location orders and printing requests. Re-ticketing of merchandise for shipment overseas.

Provided quality service by following organization standards. Preserved a safe and clean work environment by keeping shelves, pallet area, and workstations neat.

Trained new associates to work in my department.

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