Customer Service Representative
Resume:
Anita Sewell
************@*****.***
Work Experience
Program Specialist
Girl Scouts GCNWI – Chicago, IL
November 2022 – Present
● Plan and execute Girl Scouts mission driven programs
● Create promotional materials to advertise to Girl Scouts, Troop Leaders and Parents
● Coordinate with site management for set -up of program
● Data entry for pre and post programing
● Maintains accurate records, adhere to budget and timelines
● Deliver targeted programs to ensure Girl Scouts earn required badges or batches
● Teach STEM, entrepreneurship, financial literacy, arts and cultural awareness-based curricula
● CRM tools – ActiveNet, Certify and Salesforce
Teacher/Assistant Teacher
CPS/Caldwell Academy - Chicago, IL
August 2022 to November 2022
● Planned lessons on art and art history in accordance with students' learning objectives, Grades K- 8th
● Executed 15 - 20 art lessons, crafts and activities per week
● Managed class inventory, order and maintain classroom supplies
● Prepared the classroom by gathering and setting up equipment.
● Ensured that the classroom is clean after each lesson.
● Classroom management in accordance with CPS and Principals guidelines and expectations Membership Growth Consultant
JenCare Senior Medical Center - Chicago, IL
December 2021 to June 2022
• Nurtured and cultivated direct -to- seniors and business partnership.
• Coordinated and executed local events within the community to help reach my targeted consumer.
• Maintained strong relationships with health plan agent’s individual insurance agents, social workers, senior housing managers and related communities’ providers.
• Leveraged marketing and sales tools to identify solutions and sell to new customers. Maintains up to date client info in CRM
(Salesforce).
• Meet or exceed established goals and metrics.
District Secretary
Community Consolidated School District 168 - Sauk Village, IL
● August 2020 to June 2021
● Provided highest degree of administrative and organization assistance to Chief School Business Official and the District Office.
● Enter vendor, utility, and service requisitions for payments, in a timely manner and by account codes.
● Create new vendor accounts, by efficiently entering W-9 forms for payment.
● Research invoices for payment history, alerting CBO of any red flags or acquiring additional authorization for payment processing.
● Answers the telephone in a professional, courteous manner, swiftly responding to all inquiries, request, complaints, and questions that require resolve.
● Adheres to District 168 policies, guarding the confidentiality of all information received via my office. Greets all visitors courteously; determines their needs; alerts the or directs to the appropriate district office personnel.
● Orders and maintains inventory for all office supplies.
● Enforces Covid 19- Contact Tracing as predetermined by compliance standard.
● Receives and logs all deliveries, ensuring addressee collects package(s). Maintains precise records electronically and files.
Enrollment Advisor
Pearson Education - Elk Grove Village, IL December 2019 to June 2020
● Facilitated prospective student through application process for bachelors, masters, doctoral and certificate programs. Demonstrated the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner (Maryville University).
● Built and managed a mature, active pipeline of leads. Advised prospective students using a consultative process. Met and or exceeded metric and enrollment goals.
● Guided students through the admissions process with the goal of determining if the program was a fit for their educational needs.
● Effectively utilized database tools to efficiently track each interaction and the progress of all assigned leads. Student Services Advisor
● K-12 Teachers Alliance - Frankfort, IL February
2019 to October 2019
● Assist students by planning and executing their Graduate academic programs (Concordia University).
● 95% retention for the ten (10) Graduate level programs and 360 students I advise.
● Correspondence is answered within a strict 48-hour guideline and logged in Salesforce.
● Support the university staff with all tasks related to guiding students with registration.
● Daily and weekly task performed included transfer credits, academic probations, student outreach and engagement in Salesforce.
CSR - Customer Service Representative Level II
PLS Financial Services - Oak Brook, IL
May 2018 to December 2018
● In and outbound calls to service the needs of PLS Financial Services customers.
● Averaged 100 calls per day, 25 emails resolutions for customers and PLS Store CSR's.
● Verified PLS money orders for financial institutions.
● 100% attainment of Q&A requirements.
Marketing & Sales Consultant
JBC Distributors - Chicago, IL June 2015
to March 2018
● Developed and executed sales and marketing strategies that netted in increased and new distribution, annual sales and realigned corporate growth.
● Managed external sales staff (Broker Network) increased sales in both domestic and international markets. Regional Business Consultant
Merle Norman Cosmetics - Chicago, IL
October 2017 to February 2018
● Scheduled travel to maximum visits to Franchise/Studio Owners to ensure best practices for growth and allocated territory sales were being executed.
● Educated Salon Owners and Beauty Advisors on new products, line extensions and changes to core products.
● Analyzed each Studio numbers for any red flags that would impede reaching sales goals or required upper management's intervention.
Marketing & Sales Manager
RNA Corporation - Blue Island, IL
April 2014 to June 2015
● Developed sales and marketing plans to grow and drive business for existing and start up brands.
● Prepared and attended account calls to clients with new and or gap fill needs. Consulted with new and existing customers, provided marketing and sales expertise in packaging, formula, and copy and positioning. Counter Manager
Estee Lauder
November 2012 to February 2014
● Chicagoland
● Maximized sales and services for the Estee Lauder brand in the retail environment.
● Met or exceeded daily, weekly, monthly, and annual sales goals as determined by the corporation.
● Conducted monthly sales team meetings to review sales, marketing, and event strategies.
● Trained, motivated and course corrected sales team members to ensure sales goals and quotas were obtained. VP Sales & Marketing
Universal Beauty Products Inc - Chicago, IL
January 2011 to April 2012
● Implemented sales and marketing strategies that netted in increased and new distribution, annual sales, and realigned corporate growth. Hired, trained, and developed the marketing, external sales, research & development and purchasing team.
● Managed external sales staff (Broker Network) increased sales in both domestic and international markets. Negotiated and maintained all contracts for vendors, accounts, and brokers. Sr. Marketing Manager
Luster Products Inc - Chicago, IL April 1991 to
May 2009
● Planned and delivered strategic plans for Designer Touch brand, netting in sales 10% over forecast, in a Professional declining market.
● Developed and executed marketing plans, to attain sales, profits and market shares goals for Food, Mass, Drug and Retail accounts/ channels of distributions.
● Managed two (2) full time direct reports and 40 outside consultants. Education
College in General Studies
South Suburban Community College
August 1979 to January 1981
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