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Customer Service Risk Management

Location:
Edmond, OK
Posted:
July 26, 2023

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Resume:

ARTHUR L. PALMER, Jr.

Edmond, Ok ***** 405-***-**** adyjc5@r.postjobfree.com Linkedin.com/in/artpalmer1234

SENIOR UNDERWRITER-CHUMS #C448; VA SAR/LAPP #004956

A Seasoned Retail Mortgage Underwriter with 10+ years of experience in mortgage underwriting as a remote and front-end underwriter, providing underwriting for FHA, VA, Conventional, and Jumbo loan products. Specialize in using risk management expertise, credit analysis, tax return analysis, secondary marketing knowledge, and good communication skills regarding loan products and agency guidelines.

COMPETENCIES

• Time Management Skills • Detail Oriented • Attention to Details

• MS Office • Strong Analytical Skills • Communication

• Problem-Solving Skills • Credit Analysis • Risk Management

WORK HISTORY

SENIOR UNDERWRITER CONVENTIONAL, FHA 03/2020 – 06/2022

PRIMARY RESIDENTIAL MORTGAGE, Salt Lake City, UT

A National Mortgage Company with branches in 49 states, which originated more than $1B in mortgage loans monthly. Originated FHA, VA, Conventional, and Jumbo loan products to the secondary market and private investors. Was an authorized seller/servicer for FNMA/FHLMC and GNMA.

Was a Corporate Underwriter who was underwriting loans and provided answers to production staff regarding lending agency guidelines within 24 hours of receipt of the submitted financial documents or questions from the production staff.

Reviewed appraisals and completed analysis with CU or FHA guidelines within 24 hours of receipt of the appraisal package.

Followed up with QC to ensure timely endorsement and shipping deadlines on credit documents within 24 hours to meet deadlines for shipping and insuring.

Did not have any repurchases by Agencies or Non-Endorsements on any FHA loans for the 2.4 years of service with the company. All loans were incompliance with respa and TRID.

SENIOR UNDERWRITER CONVENTIONAL, VA/FHA, USDA 06/2011 – 06/2019

ARVEST MORTGAGE OPERATIONS, Del City, OK

A Bank Owned company by Arvest Bank, Bentonville, AR.

This Mortgage Company is a seller/servicer for FNMA/FHLMC, GNMA, and USDA and services approximately $60B in loans and operates in Arkansas, Oklahoma, Missouri, and Kansas.

Maintained consistent approvals under demanding time frames with compliance and all lending practices.

Assisted in resolving and reducing problems with potential loan applicants by effective telephone and email communications to maintain good customer service.

Applied an independent analysis of property and credit resolutions to each loan underwritten, with a goal of insurability and i quality to be maintained on Agency, Government and QM Loans.

Underwrote loans via manual loan documentation standards when loans were not approved by the Automated Underwriting System (AUS).

SENIOR UNDERWRITER CONVENTIONAL, FHA, VA 05/2010 – 05/2011

CORNERSTONE MORTGAGE CENTER, Little Rock, AR

A small Mortgage Brokerage company, with annual revenue of approximately $1,803,306.00, with approximately 20 employees. They originate VA, FHA, Conventional, and USDA loan products.

Collaborated with 12 loan officers on a series of “what if” scenarios to improve tactics for resolving problems with potential clients and providing quality loan submissions.

Improved calculation of effective income by developing “cheat sheets” for loan officers to identify types of borrowers according to the manner of which the income was generated, utilizing Schedule E, C, and F on tax forms. This provided ease and accuracy in determining the effective income for self-employed borrowers, this improved repurchase liability to 100% and no repurchases.

SENIOR UNDERWRITER CONVENTIONAL, FHA, VA 04/2009 – 04/2010

ENG LENDING, Little Rock, AR

A bank-owned Mortgage Company by the Bank of England, England, AR. This entity generated approximately $74M in loans monthly and originated FHA, VA, Conventional, USDA, State Bond Housing program loans and FHLBB of Dallas (Down Payment Assistance) programs.

Served as a “go to” staff member for review of first loan submissions from new brokers and generated detailed reports for senior management on the strengths and weaknesses of submissions to provide feedback and improvement to the credit and property values.

Consistently provided efficient turnaround, underwriting new loans within 24 hours and re-submissions for final approval within 48 hours.

CERTIFIED FINANCIAL PLANNER & REGISTERED REPRESENTATIVE 05/2007 – 02/2009

ING FINANCIAL PARTNERS, Oklahoma City, OK

An International Financial company the 3rd rated insurance and advisory services company in the world, called International Netherlanders Group in Europe. Over $20 trillion in assets are managed worldwide.

Met with clients to assess needs for financial products and recommended wealth management tactics, proud to have provided stable returns for clients’ investment portfolios.

Regularly interacted with brokers and other managed investment accounts for clients.

Structured 4 bond portfolios that generated yields of 9.41% within a five-year duration as the market only generated yields that were approximately 4.5% for 20 and 30-year bonds.

EDUCATION

Francis Tuttle Technology Center, Oklahoma City, OK – Windows 10 and Software Applications.

Oklahoma State University, Stillwater, OK – Area of study: Microbiology

School of Mortgage Banking, Northwestern University, Evanston, IL, Graduate School of Management – a 3-year course – certification sponsored by the MBA of America. College for Financial Planning, Denver, CO – Certified Financial Planner – License # 62921 Expired. MILITARY EXPERIENCE - UNITED STATES NAVY – Central Intelligence Pacific (CINPAC), Honolulu, HI (3 years), DP 4, Computer Technician, TOP SECRET – SIOP Level 5 clearance.



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