Customer Service Representative

Hannah Fowler

Personal Information

Date of birth: 25/07/1996

Nationality: Cuban, Caucasian

Address: **** ******* ****, ****** ******* 30122

Phone number: 404-***-****

Email address: ***************@*****.***

Custom field: Customer Service Representative

Profile

Experienced and reliable customer service officer with extensive experience providing assistance in a busy

call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of

the company. Excel in both team environments and alone.

am an enthusiastic, self-motivated, reliable, responsible and hard working person. am a mature team

worker and adaptable to all challenging situations. am able to work well both in a team environment as

well as using own initiative. am able to work well under pressure and adhere to strict deadlines.

Work experience

04/2020 - 01/2023 Pack Master LLC

Decatur GA Trucking Dispatching

Provided exceptional customer service by promptly addressing inquiries,

resolving issues, and maintaining a high customer satisfaction rating.

+ Demonstrated strong communication skills by effectively conveying complex

information to customers and ensuring their understanding of product

features and benefits.

* Managed a high volume of customer interactions, efficiently handling and

documenting multiple inquiries simultaneously, resulting in improved

productivity and reduced response times.

Collaborated with cross-functional teams to troubleshoot technical problems,

escalating complex issues to appropriate departments and coordinating

timely resolutions for customers.

+ Resolved an average of 50 customer inquiries per day, ensuring 100%

customer satisfaction and retaining a high rate of repeat business.

* Handled escalated customer complaints and issues, effectively de-escalating

tense situations and achieving a 90% resolution rate within established

timeframes.

+ Demonstrated exceptional product knowledge, successfully upselling

additional products and services to customers, resulting in

02/2019 - present Eyelash Tech

Lithia Springs Lash Lux Utopia

+ Applied individual eyelash extensions, consistently exceeding client

expectations and receiving positive feedback for meticulous attention to detail

and precision.

* Developed and maintained a robust client base through exceptional customer

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