BIANCA CABANILLAS

Tel: 612-***-****

Email: adyjbu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

VAIL RESORTS Broomfield, CO

October 2019 to Present

Customer Service Representative specializing in Epic Pass, Retail & Corporate Sales

Assistance with Customer Account Facilitation, Auto-Renewal & Marketing Functions

Expert Knowledge in Utilizing Avaya One X, Teams & Guest Connect Applications

ALLIANCE DATA Denver, CO

April 2018 to June 2019

Credit Service Customer Care: Assisting customers with payment, advising on promotional plan payment redistribution, dispute submissions, and phone number updates

Store Credit Card Collection Department- CA 1-2-3/4-5-6 past due payments, Re-age plan and Hardship 12-60 month plans to assist customer on monetary difficulties

PEARSONVUE Bloomington, MN

2017

Exam Scheduling for Customer Testing & Services for Overall Client Value Experience

MONEYGRAM INTERNATIONAL Colorado & Minnesota 2005 –2015

Compliance Analyst I (2013 – 2015)

Trend analysis to support tracking and reporting efforts

Documentation of fraudulent activity

Partnering with other functional areas of the Fraud Prevention Department, including

Regulatory and Trend Analyst Team, Fraud Investigators, Fraud Clerks and

supervisors/work directors

Escalation of issues to management and other functional areas as necessary regarding

unusual activity, abnormal transactions, and customer care issues

MGO Transaction Processing Specialist (2013)

Interviewed and researched customers to prevent online fraud in the UK, Germany and USA.

Received escalated calls and complaints for proper resolution.

Detected fraudulent money transfers and suspicious activity for company loss prevention

(cont’d)

MONEYGRAM INTERNATIONAL Colorado & Minnesota 2005 –2015

Electronic Operation Center (2009)

Customer assistance with MGO accounts and transaction issues, using Lexis Nexis, Cybersource, Admin, Who Is, Max-Mind, Spokeo, FB, RSA, and other corporate applications

Additional Skills:

Windows Operation System

Microsoft Products (Word, Excel, Outlook)

Compliance Analysis

Deterrence Techniques & Investigations Problem Solving

Interview techniques AML & Fraud Analysis

Languages:

English Fluent Spoken, Written, Read

Spanish Fluent Spoken, Written, Read

Portuguese Fluent Spoken, Written, Read

EDUCATION

National School of Commerce, Santa Fe, Argentina B.S. Accounting (1964)

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